Seasonal Customer Service Representative
Please mention DailyRemote when applying
AI Summary
The Seasonal Customer Service Representative is responsible for answering incoming phone calls and assisting customers or directing them to the appropriate department. Additional duties include maintaining the customer database, taking payments, and assisting with scheduling maintenance for HVAC equipment.
** We are looking for someone who will work for a short time through the summer. Potentially a good fit for work during summer break.
Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.
Customer Service Representative is responsible for maintaining a high standard of customer service by answering all incoming phone calls and assisting the customer or directing those customers to the appropriate department.
- Answer all incoming calls by the second ring
- Thoroughly vet and route incoming calls in a timely manner to appropriate staff members.
- When staff members aren’t available to take their phone calls always give the caller a choice of leaving voice mail or a message.
- Contact proper team members with immediate customer concerns. If sensing a customer is becoming upset with a staff member or situation, notify the department manager then the general manager.
- Maintain customer database.
- Take customer payments
- Email customer invoices or receipts
- Assist team members with simple tasks
- Assist with simple on call messages of cancelations, payments, receipts or estimates
- Answer simple customer questions
- Other projects or duties as assigned
- Assist with scheduling customers for maintenance on their HVAC equipment with the appropriate Technician.
- Maintains these agreements by inputting new or renewed memberships correctly, auditing each account for accuracy and making corrections when necessary
- Needs to have great attention to detail
- Needs to posses strong organizational skills
- Proficient at multi-tasking
- Basic computer skills
- Needs strong verbal and written communication skills
- Experience with Service Titan a PLUS!
Flexible work from home options available.
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