SAP SD-TM Consultant

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Job Title

SAP SD Consultant – Production Support (P1/P2 Tickets)
Experience: 6–8 Years

Job Summary

We are looking for an experienced SAP SD Consultant to provide production support for critical business operations and manage P1 and P2 priority incidents. The role requires strong functional expertise in Sales and Distribution (SD), with the ability to analyze, troubleshoot, and resolve high-priority issues within defined SLA timelines.

The consultant will work closely with business users, cross-functional teams, and technical teams to ensure smooth execution of order-to-cash processes, minimize business disruption, and maintain system stability.

Key Responsibilities

Production Support & Incident Management

• Handle P1 and P2 priority tickets related to SAP SD and ensure timely resolution as per SLA.
• Perform incident analysis, impact assessment, prioritization, and escalation management.
• Conduct root cause analysis (RCA) for recurring issues and recommend preventive actions.
• Coordinate with ABAP, BASIS, MM, FI, WM/EWM, and integration teams for issue resolution.
• Support business users during critical production issues and provide timely status updates.

SAP SD Functional Support

• Provide support for core SAP SD processes, including:
• Sales Order Management
• Delivery Processing
• Billing and Invoicing
• Pricing and Discounts
• Credit Management
• Returns Processing
• Customer Master Data
• Output Determination
• Partner Determination
• Copy Controls
• Troubleshoot issues in the order-to-cash cycle and ensure continuity of business operations.
• Analyze and resolve issues related to sales documents, deliveries, billing blocks, pricing determination, and account assignment.

Required Skills

• 6–8 years of experience in SAP SD functional consulting/support
• Strong experience in production support and handling P1/P2 tickets
• Strong knowledge of SAP SD processes, including:
• Sales Order Processing
• Delivery and Shipping
• Billing
• Pricing
• Customer Master
• Returns
• Credit Management
• Hands-on experience in issue analysis, troubleshooting, and functional testing
• Good understanding of order-to-cash business processes

• Strong knowledge of cross-functional integration with MM, FI, and WM/EWM
• Experience using ticketing tools such as ServiceNow, Jira, or Remedy

Preferred Skills

• Experience in SAP S/4HANA SD support environment
• Exposure to Fiori applications related to sales and billing
• Knowledge of EDI/IDOC interfaces and output management
• Familiarity with revenue recognition and advanced ATP concepts
• Understanding of ITIL support processes

Education

• Bachelor’s degree in Business, Information Technology, Supply Chain, Engineering, or related discipline

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!