SAP Business One / Acumatica Project Manager

Softengine Inc is seeking an experienced ERP Project Manager to lead successful implementations of SAP Business One and Acumatica solutions for mid-market and enterprise clients. This role is responsible for managing the full project lifecycle including planning, scope, budget, timelines, resource coordination, client communication, risk management, and successful delivery outcomes.

The ideal candidate combines strong project management discipline with ERP implementation expertise, executive-level communication skills, and the ability to drive alignment across clients, consultants, developers, and leadership teams.

This position plays a critical role in ensuring projects are delivered on time, within budget, and with high customer satisfaction while supporting long-term client retention and growth.

Key Responsibilities

Project Leadership & Delivery

• Lead end-to-end ERP implementation projects for SAP Business One and Acumatica clients 

• Develop and manage detailed project plans, timelines, budgets, resource allocations, and deliverables 

• Facilitate project kickoff meetings, status meetings, steering committees, and executive reviews 

• Ensure adherence to project management methodologies, governance standards, and PMO processes 

• Manage project scope, change requests, dependencies, and issue resolution 

• Coordinate cross-functional teams including consultants, developers, data migration specialists, and client stakeholders 

• Monitor project health, budget burn, utilization, and delivery risks 

Client Relationship Management

• Serve as the primary client-facing project lead throughout the implementation lifecycle 

• Build trusted relationships with executive sponsors and operational stakeholders 

• Translate business requirements into actionable project plans and delivery milestones 

• Proactively communicate project status, risks, escalations, and remediation plans 

• Ensure a positive customer experience focused on adoption, time-to-value, and long-term success 

Operational Excellence

• Drive consistency and quality across project documentation, status reporting, and implementation standards 

• Maintain accurate project forecasting, financial tracking, and CRM/PSA updates 

• Identify opportunities to improve delivery processes, tools, templates, and customer onboarding experiences 

• Support resource planning and future staffing forecasts across the Professional Services organization 

• Participate in post-project reviews and continuous improvement initiatives 

Risk & Escalation Management

• Identify delivery risks early and implement mitigation strategies 

• Escalate critical project concerns appropriately with recommended action plans 

• Manage competing priorities while maintaining strong customer satisfaction and delivery quality 

• Ensure alignment between contracted scope, client expectations, and delivery execution 

Qualifications

• 5+ years of ERP project management experience 

• Experience managing SAP Business One, Acumatica, NetSuite, Microsoft Dynamics, or similar ERP implementations 

• Strong understanding of ERP implementation lifecycles, business process mapping, integrations, and change management 

• Proven experience managing project budgets, timelines, scope, and cross-functional teams 

• Excellent executive communication and stakeholder management skills 

• Experience using project management and PSA tools such as Jira, Smartsheet, Monday.com, Salesforce, or similar platforms 

• Strong organizational, analytical, and problem-solving skills 

• PMP certified 

• Travel up to 25% 

Preferred Experience

• SAP Business One and/or Acumatica implementation experience and certification strongly preferred 

• Experience working for an ERP VAR, SI, or Professional Services organization 

• Knowledge of manufacturing, distribution, retail, professional services, or field services industries 

• Experience managing data migration, integrations, customizations, and third-party software implementations 

• Familiarity with SaaS, cloud ERP, and hybrid deployment environments 

Success Metrics

• On-time and on-budget project delivery 

• Customer Satisfaction (CSAT) and Net Promoter Score (NPS) 

• Project gross margin and utilization targets 

• Client retention and referenceability 

• Time-to-go-live and adoption success 

• Forecast accuracy and risk management effectiveness 

• Delivery methodology adherence and documentation quality 

What Success Looks Like

• Clients view Softengine as a trusted strategic partner 

• Projects are delivered with high quality, predictability, and strong communication 

• Risks and escalations are identified and managed proactively 

• Teams remain aligned, accountable, and engaged throughout the delivery lifecycle 

• Customers achieve measurable business outcomes and long-term ERP adoption