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The Service Delivery Lead acts as the primary point of contact for all SAP AMS delivery topics, issues, and operational concerns. They are responsible for managing escalations, ensuring high-quality deliverables, and meeting all contractual service level agreements and KPIs.
SAP AMS Functional Service Delivery Lead
Functional background (FI, CO, SD, MM, PM, TM, PP)
• Primary Point of Contact: Serves as the main operational contact for SAP ASM Functional regarding all delivery topics, issues, and concerns.
• Escalation Management: Acts as the primary escalation point for tickets, delivery quality, governance, and operational risks.
• Experience Requirement: Requires 5+ years of proven SAP AMS service management experience. At least 5+ years of proven experience as SAP consultant in the modules: Logistics (SD, PP, MM, EWM, etc.), FI-CO, Success Factors, etc.
• Performance Standards: Empowers the delivery team to achieve high quality deliverables while maintaining 100% alignment with SAP AMS process requirements.
• SLA Oversight: Responsible for ensuring all target service levels (SLAs/KPIs) are met and contractual commitments are fulfilled.
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