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Valce Talent Solutions

SAP AMS Functional Service Delivery Lead

Posted 21 days ago

Mexico

5-10 years experience

sap

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AI Summary

The Service Delivery Lead acts as the primary point of contact for all SAP AMS delivery topics, issues, and operational concerns. They are responsible for managing escalations, ensuring high-quality deliverables, and meeting all contractual service level agreements and KPIs.

SAP AMS Functional Service Delivery Lead

Functional background (FI, CO, SD, MM, PM, TM, PP)

• Primary Point of Contact: Serves as the main operational contact for SAP ASM Functional regarding all delivery topics, issues, and concerns.

• Escalation Management: Acts as the primary escalation point for tickets, delivery quality, governance, and operational risks.

• Experience Requirement: Requires 5+ years of proven SAP AMS service management experience. At least 5+ years of proven experience as SAP consultant in the modules: Logistics (SD, PP, MM, EWM, etc.), FI-CO, Success Factors, etc.

• Performance Standards: Empowers the delivery team to achieve high quality deliverables while maintaining 100% alignment with SAP AMS process requirements.

• SLA Oversight: Responsible for ensuring all target service levels (SLAs/KPIs) are met and contractual commitments are fulfilled.

ADVANCED ENGLISH

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