Salesforce System Administrator

Role:

Salesforce System Administrator

Location:

• Location :  India – 100% remote  
• Work Schedule: Monday-Friday, 9 hour shift, 1:00 – 10:00 pm IST

What you'll do

As a Salesforce/Certinia Administrator, you will own and champion Salesforce and Certinia as core business platforms, ensuring reliable data, actionable reporting, and effective adoption across the organization. You will partner with Clearsulting stakeholders to improve system processes and turn data into useful insights. 

• Administer and champion Salesforce/Certinia through proactive monitoring, user support, platform maintenance, and continuous improvement. 
• Monitor and improve data quality and oversee data governance. 
• Support Salesforce/Certinia configuration, including custom objects and fields, validation rules, sharing rules, page layouts and Lightning pages, permissions, etc. 
• Develop and maintain Salesforce/Certinia reports and dashboards. 
• Document system processes, controls, and operating procedures while identifying opportunities for automation and improved user experience. 
• Develop Salesforce/Certinia expertise through hands-on learning and relevant certifications. 
• Create and deliver Salesforce training, office hours, and enablement materials for users across the organization. 
• Support user onboarding and offboarding, including security, licensing, transfer of records for offboarding team members, etc. 

What You'll Bring:

• Bachelor's degree in Business, Information Systems, Finance, Accounting, or a related field, or equivalent practical experience. 
• Salesforce Administrator certification or progress toward certification. 
• 2-5 years of professional work experience as a Salesforce Administrator. 
• Hands-on experience with Salesforce reporting, dashboards, data quality, user support, and configuration. 
• Experience supporting business processes and data governance. 
• Strong analytical and problem-solving skills, with the ability to translate business needs into practical technical solutions. 
• Proficiency with Microsoft Excel and PowerPoint and comfort working with large data sets. 
• Effective written and verbal communication skills with a collaborative, service-oriented mindset. 
• Ability to work in a collaborative team environment and to provide cross-functional support. 
• High attention to detail and sound judgment when working with confidential client, commercial, and employee information. 

Nice-to-Haves:

• Experience with Certinia PSA 
• Experience with Salesforce automation, release management, integrations, or basic development concepts. 
• Experience working in consulting, professional services, or another project-based environment. 
• Experience using Copilot and/or ChatGPT to increase productivity, streamline processes, research problems, develop dashboards and analyses, etc. 

Benefits that Benefit You:

• Competitive benefits are offered through our Employer or Record (EOR), DEEL.  

Additional Information:

• This role is full-time and will be employed through an Employer of Record (EOR). The name of the EOR is DEEL. Clearsulting will direct day‑to‑day responsibilities, while DEEL will serve as the legal employer and handle all administrative employment responsibilities, including: payroll, statutory benefits, and compliance.

Learn more about Clearsulting by visiting  https://www.clearsulting.com/careers/culture/

The compensation range for this position is $9-17 LPA. We are committed to ensuring our offers reflect the value each candidate brings to the role. Final salary placement will be based on upon several factors, including, level of expertise, relevant work experience, technology certifications, educational background and alignment with industry standards. This role is eligible for our bonus program.

Equal Opportunity Statement

Clearsulting is committed to creating an inclusive workplace where everyone has an equal opportunity to succeed. We make employment decisions based on qualifications, merit, and business needs, without discrimination on any basis protected by applicable local and statutory law.

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