Salesforce Service Cloud Administrator

Why join Safeguard Global?  
 

We want to help you “Work in Any Way” - that makes time for family, commitments, and life outside, so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. 

Our roles aren’t just remote and hybrid first—they break free from the traditional ways of doing things, paving a way for A Job That Works for You.

The role in a nutshell:

We are seeking a Salesforce Administrator to support the management and ongoing optimization of Safeguard Global’s Salesforce Service Cloud platform. This role will help maintain the day-to-day operations of Service Cloud, support system enhancements, and assist with user requests and troubleshooting. The Salesforce Administrator will work closely with support and operations teams to translate business needs into platform configurations, automation, and reporting capabilities that improve service delivery and operational efficiency. While the primary focus of this role is Service Cloud, the administrator should maintain a general awareness of Sales Cloud functionality to ensure alignment across the broader Salesforce ecosystem. This role will also support the adoption of Salesforce AI capabilities, including Agentforce, helping implement automation and intelligent service workflows that enhance support operations and improve the overall customer experience.

How you will make a difference:

• Support the day-to-day administration of Salesforce Service Cloud, ensuring system stability, usability, and performance.
• Work closely with the Senior Salesforce Administrator to implement system enhancements and platform improvements.
• Configure and maintain Salesforce features including custom objects, fields, page layouts, validation rules, and automation flows.
• Assist with user management, including account setup, permissions, and role-based access controls.
• Provide frontline support for Salesforce users by troubleshooting issues and responding to support requests.
• Collaborate with operations and support teams to gather and document business requirements for system enhancements.
• Assist with maintaining data quality and integrity through monitoring, data cleanup, and governance practices.
• Support testing, validation, and deployment of Salesforce updates and new features.
• Assist with the configuration and monitoring of AI-powered capabilities such as Agentforce agents and service automation workflows.
• Document system configurations, processes, and user guides to support internal knowledge sharing.
• Maintain awareness of Sales Cloud processes and data structures to ensure alignment across the Salesforce platform.

What will give you an advantage:

• 3+ years of experience working with Salesforce 
• Salesforce Administrator Certification (ADM 201) preferred 
• Experience supporting Salesforce Service Cloud environments.
• Basic familiarity with Sales Cloud concepts and objects to maintain cross-platform awareness.
• Experience configuring Salesforce features such as objects, fields, page layouts, validation rules, reports, and dashboards.
• Exposure to Salesforce Flow or automation tools is preferred.
• Experience with Salesforce AI capabilities such as Agentforce or Einstein AI
• Strong analytical and problem-solving skills.
• Ability to translate business needs into technical configurations 
• Strong communication skills and ability to collaborate with technical and non-technical stakeholders.
• Detail-oriented with strong documentation and organizational skills.
• Ability to work effectively in a fast-paced, global environment.
• Professional fluency in English (written and verbal).

Who we are and what we do:
 

Safeguard Global is….Global! With offices worldwide, we help 1500+ companies hire, manage, and pay employees in 170+ countries. It's all about people! Join us to meet diverse folks, explore new cultures, and connect with amazing folks from around the globe. 

Our Global Benefits  

• Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.   

• Bonding Leave: Enjoy paid leave to bond with your new family member.   

• 2 Charitable Days: Contribute to causes you believe in.   

• Reward & Recognition Program: Be rewarded for your success and championing our values.   

• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.  

Why become a Guardian:  

• International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.   

• Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve. 

• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.  

Next Steps:  

To apply, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.  

Welcome to the Future of Work! 

#LI-NG1

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.