This is a remote position.

Job Title: Salesforce Business Analyst

Job Summary

We are seeking an experienced Salesforce Business Analyst to support a large-scale enterprise Salesforce initiative for a global technology organization. The ideal candidate will possess strong analytical skills, experience working with Salesforce platforms, and the ability to collaborate effectively with business stakeholders and technical teams.

Key Responsibilities

• Gather, analyze, and document business and functional requirements.
  
• Translate business objectives into detailed functional specifications.
  
• Facilitate stakeholder meetings, workshops, and requirement sessions.
  
• Create process maps, user stories, use cases, and business documentation.
  
• Manage and prioritize product backlogs in collaboration with Product Owners.
  
• Support Salesforce implementation, enhancement, and optimization initiatives.
  
• Work closely with developers, QA teams, and business users throughout the project lifecycle.
  
• Identify opportunities to improve business processes using Salesforce capabilities.
  
• Participate in Agile ceremonies including sprint planning, backlog grooming, and retrospectives.
  
• Ensure solutions align with business objectives and enterprise standards.
  

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
  
• 5+ years of Business Analyst experience.
  
• Proven experience as a Salesforce Business Analyst.
  
• Strong knowledge of Salesforce Sales Cloud and/or Service Cloud.
  
• Excellent requirements elicitation and documentation skills.
  
• Experience creating user stories, process flows, and functional specifications.
  
• Experience managing product backlogs and supporting Agile projects.
  
• Strong communication, presentation, and stakeholder management skills.
  
• Ability to work independently in a fully remote enterprise environment.
  

Preferred Qualifications

• Salesforce Administrator Certification (preferred).
  
• Experience with Salesforce consulting partners or enterprise Salesforce implementations.
  
• Experience with Jira, Confluence, Azure DevOps, or similar Agile tools.
  
• Knowledge of Salesforce best practices and release management.