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AI Summary
The Principal Consultant will lead discovery workshops to define AI agent use cases and bridge business objectives with Agentforce capabilities. They are responsible for authoring epics and user stories while managing stakeholder alignment across IT, Operations, and Legal teams.
As a Principal Consultant/Business Analyst, you will play a crucial role in connecting business objectives with Agentforce capabilities. Your primary responsibility will be to lead discovery workshops, identifying and defining AI agent use cases such as auto-resolution, proactive field service dispatch, sentiment analysis, and post-call summarization. You will author comprehensive epics, user stories, acceptance criteria, and process flow diagrams, ensuring a clear and structured approach to project development. Additionally, you will manage stakeholder alignment across various teams, including Customer Experience (CX), IT, Operations, and Legal, with a focus on data privacy and AI governance. Your expertise will be instrumental in defining success metrics and overseeing UAT, as well as supporting change management and end-user training initiatives.
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