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The consultant will lead the architecture and configuration of Salesforce Service Cloud Voice integrated with Amazon Connect. They are also responsible for developing event-driven integrations and providing deployment support and knowledge transfer to the client team.
This is a remote position.
Role Overview:.
We are seeking a highly skilled Salesforce Consultant to deliver professional technical services for an upcoming client engagement. This is a fractional, contract role focused on integrating Amazon Connect with Salesforce Voice/Service Cloud Voice to enhance the contact center and agent experience.
Scope of Work:
Requirements & Logistics:
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