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Numentica LLC

Salesforce & Amazon Connect Consultant (Fractional)

Posted 4 days ago
5-10 years experience
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AI Summary

The consultant will lead the architecture and configuration of Salesforce Service Cloud Voice integrated with Amazon Connect. They are also responsible for developing event-driven integrations and providing deployment support and knowledge transfer to the client team.

This is a remote position.

Role Overview:.

 

We are seeking a highly skilled Salesforce Consultant to deliver professional technical services for an upcoming client engagement. This is a fractional, contract role focused on integrating Amazon Connect with Salesforce Voice/Service Cloud Voice to enhance the contact center and agent experience.

 

Scope of Work:

  • Architecture & Configuration: Lead assessments and provide hands-on configuration of Salesforce Voice (Service Cloud Voice) and Amazon Connect.
  • Integration & Development: Support development work involving Lambda, APIs, and event-driven integrations to bridge Salesforce and Amazon Connect.
  • Support & Optimization: Provide troubleshooting, testing, UAT assistance, and deployment support for scheduled go-lives.
  • Knowledge Transfer: Deliver comprehensive documentation and knowledge transfer to the client team.

Requirements & Logistics:

  • Experience: Proven expertise in Salesforce (Sales/Service Cloud) and Amazon Connect integration.
  • Commitment: Fractional, as-needed engagement.
  • Capacity: Up to 20 hours per week (ceiling).
  • Total Work Order: Approximately 160 hours over 2 to 2.5 months.
  • Location: USA, Remote.


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