Salesforce AI / Agentforce Developer

The Salesforce AI / Agentforce Developer will design, develop, and implement AI-driven solutions within the Salesforce ecosystem. This role focuses on leveraging Agentforce capabilities and Einstein AI to build intelligent, autonomous agents and enhance CRM workflows across Sales, Service, Marketing, and Commerce Clouds. You’ll combine strong platform development skills (Apex, LWC, Flows) with cutting-edge agentic AI practices (Prompt Builder, RAG, toxicity detection) to deliver secure, scalable, and high-performing solutions.

Key Responsibilities

Platform Architecture & Solution Design

· Configure Agentforce features for contact center and CRM use cases (Service Console, Omni-Channel, Supervisor Console, Agent Productivity tools).

· Design agentic workflows using Agentforce Activator and pre-built skills tailored to roles/industries.

· Define future-state architecture that incorporates Einstein AI, Prompt Builder, Prompt Store, and Agent Library for reusable AI patterns.

· Configure Sales, Service, Marketing, and Commerce Cloud features (object model, validation rules, security, profiles/permissions, sharing).

· Apply security-by-design for agent operations (data masking/de-masking, toxicity detection, principle of least privilege).

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.