Salesforce Administrator

This is a remote position.

Role Overview

We are seeking a detail-oriented Salesforce Administrator to manage, configure, and optimize the Salesforce platform. This role focuses on user management, automation, data integrity, and system enhancements, ensuring the platform supports business processes effectively.

Key Responsibilities

1.       User Management & Security

·       Create and manage: Users, roles, profiles, permission sets

• Maintain data security and access controls
  
• Handle login issues, password resets, and user support
  

2. Configuration & Customization

o   Configure SF features: Custom objects, fields, page layouts, record types

o   Build automation using: Flows (preferred), Workflow Rules (legacy)

o   Customize: Validation rules, Approval processes

3. Data Management

• Perform: Data imports/exports (Data Loader, Import Wizard)
  
• Ensure data quality: Deduplication, Data validation
  
• Maintain data integrity and governance
  

4. Reports & Dashboards

o   Create and maintain: Reports and dashboards

o   Provide insights to stakeholders, Optimize reporting performance

5. Support & Maintenance

• Provide day-to-day support to users, troubleshoot issues and resolve tickets
  
• Monitor system performance and usage
  

6. Release & Deployment Support

o   Assist in: Change management, Deployment activities (Change Sets)

• Test new features and enhancements
  

7. Collaboration

• Work with: Business users, Developers, QA teams
  
• Gather requirements and translate into system configurations
  

KPIs / Success Metrics

• User satisfaction and support resolution time, Data quality and accuracy
  
• Adoption rate of Salesforce features, Report accuracy and usability
  
• System uptime and performance
  

Role Progression

• Next Level: Senior Salesforce Administrator
  
• Future Path: Business Analyst / Salesforce Developer / Consultant
  

Requirements

Required Skills & Qualifications

Technical Skills

• Strong understanding of:
  
• Salesforce platform and data model
  
• Security model (Profiles, Roles, Sharing Rules)
  
• Hands-on experience with:
  
• Flows and process automation, Reports and dashboards
  
• Knowledge of:
  
• Data Loader, Import Wizard, Basic SOQL (preferred)
  

Tools & Technologies

• Salesforce Setup & Admin tools, Data Loader, Excel / Google Sheets (data handling)
  

Certifications (Preferred)

• Salesforce Certified Administrator (ADM 201)
  

Experience Requirements

• 1–3 years of Salesforce administration experience
  
• Experience supporting business users and managing orgs
  

Soft Skills

• Strong problem-solving ability, Excellent communication and user support skills
  
• Attention to detail, Ability to manage multiple tasks