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AI Summary
We’ve signed up for an ambitious journey. Join us!
As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
The Role
This role sits within the Revenue Operations and Marketing Platforms (ROMP) team under the IT organization. As our Salesforce Administrator, you will act as the primary technical point of contact for the platform, serving as a crucial "player on the field." You will ensure the operational health of our Salesforce environment while collaborating closely with our engineering squads in Europe and India. You will handle the day-to-day administration, configuration, and end-user support for a complex, multi-business unit platform. This is a high-impact opportunity to provide autonomy and technical support for a global team transforming urban mobility.
How to make an impact
User & Access Management: Manage the end-to-end lifecycle of user accounts, including permissions, roles, profiles, and sharing rules across diverse business units.
Platform Configuration: Execute configuration changes such as creating objects, fields, page layouts, and validation rules; build and maintain declarative automation via Salesforce Flows.
Operational Excellence: Triage and resolve incoming support tickets, providing end-to-end resolution and clear communication with internal stakeholders.
Data Integrity: Perform regular data hygiene tasks, including de-duplication and standardizing field usage, ensuring the platform remains a "single source of truth." Use data loader and evaluate how to triage and satisfy data upload requests.
Collaborative DevOps: Work within two-week sprints and follow established release pipelines, coordinating with DevOps engineers to promote changes from sandbox to production.
Reporting & Insights: Build and maintain customized reports and dashboards that empower our Sales and RevOps teams to make data-driven decisions.
About you
You are a collaborative, self-starting professional who enjoys the "triage" aspect of system administration—solving problems and helping people get the most out of their tools. You thrive in an environment where you can work autonomously while maintaining a seamless "handover" culture with global teammates. You are someone who values clear communication and can translate technical Salesforce functions into helpful solutions for non-technical users. With a growth mindset, you are ready to dive into a mature DevOps environment and contribute to a team that values precision and together-ness.
Your background
Experience: At least 5 years of experience in Salesforce Administration, ideally within a complex or global environment.
Technical Proficiency: Strong expertise in Salesforce Flow, user permissioning, and core configuration (Sales Cloud/Service Cloud).
Self-Management: Proven ability to work independently and manage tasks effectively within a global reporting structure.
Agile Familiarity: Experience working within a sprint-based environment and familiarity with release management/deployment cycles.
Communication: Fluent English skills are essential for collaborating with stakeholders and documenting technical changes.
Certification (Bonus): Salesforce Certified Administrator (ADM-201) is a "nice to have," but we value your hands-on experience and platform knowledge above all. This role is based in
This role is local to Colombia
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