Sales & Law Intake Specialist (SK220926FT)

Schedule: Monday - Friday 8:30 AM - 5:30 PM PST

About the Role

We are looking for a highly motivated Sales & Client Intake Specialist to join a growing U.S.-based family law firm.

This role is ideal for someone who combines strong sales skills with genuine empathy and emotional intelligence. You will be the first point of contact for potential clients who may be going through stressful or highly personal family situations. Your ability to build trust, understand their needs, and confidently guide them toward the next step will be essential to converting consultations into new clients.

This is a sales-driven role, and successful candidates must be comfortable with high-volume outbound and inbound calls, cold calling, objection handling, follow-up, and closing.

Key Responsibilities

• Handle inbound inquiries from prospective clients and conduct initial client intake.
• Make outbound and cold calls to prospective clients and leads.
• Build genuine rapport and trust with potential clients over the phone.
• Clearly explain the firm's services and guide prospects through the consultation process.
• Follow up consistently with leads to maximize conversion opportunities.
• Maintain accurate and detailed records of client interactions and lead status.
• Provide a professional, warm, and highly personalized client experience.

Must-Have Qualifications

• Proven sales experience, particularly in phone-based sales.
• Strong cold-calling experience — this is non-negotiable.
• Demonstrated ability to close deals and convert leads into clients.
• Excellent verbal communication and active listening skills.
• High emotional intelligence and genuine empathy.
• Comfortable working in a performance-driven, sales-focused environment.

Nice to Have

• Previous experience working with or for a U.S. law firm.
• Familiarity with how U.S. law firms and legal intake processes operate.
• Experience in family law or another legal practice area.
• Familiarity with the U.S. market and American clients.
• Experience using CRM, lead management, or legal intake software

Benefits

• 100% remote work
• 40 hours per week
• Vacation benefits after one year
• Experience working with international clients
• English practice and professional development
• Training and ongoing team support