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AI Summary
Manage ongoing client engagement to ensure technical alignment and feasibility of products within customer environments. Coordinate with pre- and post-sales teams to document requirements and manage technical queries and escalations.
- Ongoing client engagement to ensure technical alignment. This will include pre/post sales technical issues, documenting technical requirements, and understanding the product's technical feasibility within the opportunity/customer environment.
- Self-starter, proactive and ability to work independently when applicable a must.
- Develop/provide technical collateral, and training for product awareness pre/post sales.
- Work in close alignment with Pre-Post Sales teams to ensure technical requirements from customer are understood and aligned with the company’s products/services. This includes documenting opportunity/customer network design, internal alignment with network/engineering team to execute VPN, Static IP and any other technical elements to help support pre-post sales process.
- Manage the customers’ technical queries and monitor support requests to ensure that the company’s products are meeting requirements while working in close collaboration with customer success to ensure internal alignment.
- Prepare and communicate weekly and quarterly reports, including weekly technical issues/escalations.
Requirements
- 5+ years of experience managing customer technical relationships at Enterprise level.
- 5+ years of experience with technical pre-post sales.
- Knowledge and experience of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, proxies, etc.)
- Knowledge of cellular networks: Signaling (MAP, DIAMETER, GTP, etc.), core infrastructure (PGWs, STPs, DEAs, and HLR-/HSS’s), roaming (SS7, GRX, IPX), Remote Sim Provisioning (RSP), SGP02, and SGP22.
- Strong project and time management skills.
- Exceptional business acumen and interpersonal skills that demonstrate the ability to build technical business relationships that drive alignment internally and externally.
- Proven track record working independently as well within team environment.
- Demonstrate strategic, tactical, and problem-solving skills.
- Strong written and verbal communication skills.
- Exceptional interpersonal skills.
- Ability to take on and manage projects with a can-do attitude.
- Ability to analyze data and technical trends, articulating findings.
About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
- The opportunity for professional development within a reputable international innovative and growing company.
- The opportunity to join a team of highly professional specialists in an international environment.
- Fully remote role.
- Medical benefits.
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