Sales Account Manager - Europe

Job Title: Sales Account Manager - Europe

Department: Sales
Location: Remote - Anywhere within Europe

Reports To: Regional Sales Leader - Europe
Type: Part-time 25 hours per week with opportunity to increase hours over time.

Language Requirements:

Business level English is require in this role. Additional language skills will be considered an asset in this role. 

Compensation: Hourly rate based on hours worked weekly. Additional performance bonuses on debt collections, client retention, and upsells.

Job Overview:
The Account Manager plays a pivotal role in the Properstar Sales Department, acting as a strategic liaison between the company and its active client base. This role ensures that client accounts are well-managed, payments are up to date, product value is clearly communicated, and opportunities for account expansion are pursued. You will support the sales team by nurturing long-term client relationships, assisting with onboarding and product demonstrations, and managing cancellations and debtor issues in your assigned market.

Key Responsibilities & Tasks:

Key Account - Client Relationship Management

Maintain and grow relationships with key clients through regular outreach, ensuring a high level of satisfaction and engagement.

Tasks:

• Conduct monthly check-ins via phone or email with assigned clients.
• Maintain clear communication records in HubSpot after every interaction.
• Respond promptly to client queries and feedback.
• Build rapport with top-tier accounts and maintain regular engagement with mid-tier clients.

Account Oversight & Payments
Monitor accounts to confirm services are active and paid. Follow up on outstanding invoices and manage any payment-related concerns.

Tasks:

• Monitor payment status of active client accounts.
• Liaise with the Finance or Billing team on overdue accounts and payment issues.
• Follow up directly with clients to resolve billing questions and encourage timely payments.
• Document all payment follow-ups and outcomes in HubSpot.

Sales Support & Upselling
Identify upselling opportunities within the existing client base. Recommend and facilitate upgrades to higher-tier products or services where applicable.

Tasks:

• Analyze account usage and listing performance to identify upgrade opportunities.
• Present product or service upgrades to clients during calls or meetings.
• Collaborate with Sales Team members to close upsell opportunities.

Client Onboarding & Product Demonstrations
Coordinate onboarding processes for new clients, including product walkthroughs and training sessions.

Tasks:

• Schedule onboarding sessions for all new clients within the first week of activation.
• Facilitate product demonstrations and training via Zoom or video calls.
• Share helpful onboarding materials and follow-up resources.
• Track onboarding progress and ensure clients complete all initial setup steps.

Client Retention
Proactively safeguard the existing client base by identifying at-risk accounts early and taking action to renew, re-engage, and retain clients before they churn.

Tasks:

• Monitor renewal dates and engagement signals to identify accounts at risk of churn.
• Reach out to at-risk clients with tailored retention offers or solutions.
• Conduct renewal conversations ahead of contract or subscription end dates.
• Track retention outcomes and reasons for churn in HubSpot to inform future strategy.

Cancellation & Debtor Management
Review and process cancellation requests in line with company policies. Oversee the bad debtors process in your market and engage with clients to resolve issues where possible.

Tasks:

• Monitor and respond to all incoming cancellation requests for your assigned market.
• Conduct client exit interviews or cancellation follow-up calls where applicable.
• Attempt to retain clients through troubleshooting or downgrade alternatives.
• Work with the Debtors process team to flag problematic accounts and escalate where needed.

Account Analysis & HubSpot Task Management
Regularly review client accounts in HubSpot, complete associated tasks, and flag opportunities for sales or account retention actions.

Tasks:

• Review account activity, product usage, and engagement signals weekly.
• Complete all automated and manually assigned tasks in HubSpot related to account health.
• Identify and flag accounts showing churn risk or upsell potential.
• Maintain updated records, lifecycle stages, and contact properties in HubSpot.