Roster Officer (Aged Care). Maximum Term Full Time - Flexible, NSW or ACT

About the Organisation

Enhance the lives of older Australians by joining the Life Without Barriers team. Guided by every client’s individual needs and interests, our personalised in-home Aged Care services focus on empowering every person to maintain their home comforts, health, and connections within their community.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

Roster our frontline in-home aged care workforce using rostering and scheduling systems and engaging with the people we support to understand their needs and ensure the right support is delivered while promoting a sustainable workforce.

This is a rostering role that gives you the opportunity to make a genuine difference and see the real impact of your work in the lives of the people we support by ensuring they receive the care and continuity of service they need.

This is a maximum term full-time position through to the 4th of April 2027 which can be based anywhere within our NSW or ACT footprint with flexibility to work from home or a local office. Hours of work are based between 6:30am and 5:30pm.

Key Responsibilities

• Work with stakeholders to understand client needs in the development of schedules and rosters
• Develop best fit schedules for clients and optimise rosters for workers and the program
• Utilise established rostering processes to ensure that rosters are planned and distributed in advance
• Plan and adjust working rosters to reflect known impacts including leave
• Respond to ad hoc changed required by clients and workers
• Ensure rosters and schedules meet the support needs of their care plan and service agreements
• Match workers to rosters and clients based on skills, interest and capability

Skills & Experience  

• Previous rostering experience 
• Knowledge of workforce management principles, HSE, awards and roster optimisation
• Ability to work in a fast-paced environment
• IT savvy with strong skills in general computer applications
• Excellent customer service, verbal and written communication skills
• Highly developed interpersonal, communication and problem-solving skills
• Ability to work cohesively within a team environment and with autonomy
• Understanding of and commitment to principles of the Aged Care Quality Standards

Successful candidates will be required to clear probity checks including National Criminal History Record Check and an Aged Care Statutory Declaration.

Benefits

• Career pathways across a national organisation
• Monthly rostered days off 
• Join a supportive team that are passionate about the work they do and enjoy working collaboratively
• Flexible work from home arrangements
• Make a positive impact on the lives of older Australians
• A rewarding blend of customer service, relationship building and rostering

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries, please contact Kestra at recruitment@lwb.org.au

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight on Sunday the 30th of August