Risk Analyst

CCBill is an online payment services provider used by more than 30,000 websites globally that supports the needs of both new and established businesses in the e-commerce and online space. Typical projects on the CCBill side include integration with new processors, improving reporting, and enhancement of systems that can handle high-volume transactions with high availability over 3 satellites in Phoenix, Ashburn and the Netherlands. You will have the opportunity to work on both existing and new products and features. 

This position is responsible for analyzing client, affiliate, and customer activities to detect any patterns that might indicate fraudulent activity. Through careful analysis and strategic involvement, the ideal Risk Analyst will identify trends in fraud to prevent fraudulent transactions and the resulting chargebacks. This position is responsible for reviewing both long- and short-term data trends to provide in-depth fraud analyses and develop solutions in order to resolve those issues. This position handles highly detailed and advanced fraud issues and sales analysis for client accounts.

Location: Serbia

Working hours: Monday-Friday, 2-10PM

Key Job Requirements: 

• Monitor transaction information for fraud trends.
• Run regular data reports and identify high risk patterns.
• Complete detailed fraud analysis on a variety of business models.
• Develop and implement a strategy to reduce client risk levels.
• Communicate with clients via email and phone.
• Schedule follow-ups and track progress of clients that have been previously reviewed for high risk levels.
• Complete sales analysis on client accounts by researching marketing trends, decline rates, and consumer contact reasons.
• Coordinate with other departments to reduce chargebacks and determine level of risk.
• Monitor daily fraudulent activity (various reports and analyses).
• Investigate complaints received in regards to client operations.
• Keep informed of company and departmental policies.
  

Key Skills and Qualifications: 

• High school degree or equivalent education.
• Ability to be inquisitive in seeking out and understanding risk in the company’s systems.
• Ability to be self-motivated and exhibit a high degree of professionalism.
• Ability to quickly identify and troubleshoot customer issue appropriately.
• General knowledge of basic internet technologies.
• Intermediate proficiencies with current web browsers, Microsoft Word, and Excel.
• Ability to retain and reapply information learned during day to day interactions with supervisors and Management
• Ability to effectively operate independently without the need of constant supervision.
  
• Excellent English language skills, both verbal and written

This is an exciting opportunity to work with a highly innovative and creative team, in a great working environment.