Retail Renewals Director

Swiftly is an AI-native retail technology company founded in 2018 and headquartered in the Bay Area. We empower regional and independent grocers to compete in an AI-first world by providing best-in-class app, web, loyalty, and e-commerce solutions, with no SaaS fees. Instead, Swiftly drives revenue through its retail media network, sharing profits with retailer partners.

With 70+ retailer banners and Series C funding, Swiftly is the first in the industry to seamlessly connect digital and in-store shopping. AI is at the core of how we build, operate, and scale, powering everything from shopper personalization to internal engineering velocity. Our solutions, including Audience Optimizer™, Alcohol Cashback, and Offsite Campaigns, drive shopper engagement and brand success.

Position Summary:

Swiftly is seeking a high-performing Audience Optimizer (AO) Renewal Director to lead the retention, expansion, and strategic growth of our existing grocery retailer partnerships across all accounts. This role is responsible for driving renewals, increasing investment levels, and maximizing long-term customer value through thoughtful campaign planning and performance optimization.

The ideal candidate brings deep expertise in the grocery retail ecosystem, a strong understanding of promotional strategy and merchandising calendars, and hands-on experience operating as an agency partner to retail clients. This individual will partner closely with retailers to develop data-driven media strategies that align with their business objectives, leveraging Audience Optimizer to drive measurable sales impact and sustained engagement.

This role requires a consultative, relationship-first approach—translating performance insights into actionable recommendations, guiding ongoing campaign strategy, and proactively identifying opportunities to optimize and grow investment over time. The AO Renewal Director will collaborate cross-functionally with Sales, Account Management, Analytics, and Product teams to ensure seamless execution, strong performance, and continuous innovation across the portfolio.

This role reports to the SVP, Retail and plays a critical role in strengthening customer retention, scaling AO adoption, and driving incremental revenue across Swiftly’s entire retailer base.

#LI-Remote

Note: This position is not eligible for visa sponsorship. Applicants must be authorized to work in the U.S. without the need for current or future sponsorship.

Working For Swiftly

We are working on a set of problems that require the best in the industry to get right. Our employees are the pillars of the future of the company and they are treated and compensated as such. We're a growing team of experienced industry professionals building an organization that can solve tough problems and values a collaborative environment. 

Every Swiftly employee: 

-Has demonstrated the ability to work collaboratively in an ambiguous, fast-paced environment 

-Takes ownership of their domain from the ground up, from inception through deployment to customers 

-Leaves their ego at the door and ensures the best idea leaves the room 

-Is always experimenting with new technologies and learning new skillsets 

If you've ever wanted to work on a project that blends a gorgeous consumer experience, sophisticated logistics, and scale that rivals the largest technology players, Swiftly is the place for you. 

Equal Opportunity Employer 

Swiftly is an Equal Employment Opportunity and Affirmative Action Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.  

Swiftly will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.