Resource Planner I

Job Details: Job Location: Do Not Use - REMOTE 2026 - Wilmington, OH, Salary Range: Undisclosed, Qualifications: What we’re looking for: General understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI)  General experience in SalesForce/ServiceMax or equivalent Outstanding interpersonal and written communication skills  Proficient in Microsoft Office Suite (Outlook, Excel, Word, SharePoint, Teams) and other and cloud-based software  Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams  AND High School Diploma or Equivalent  1-3 years’ call center and/or customer service experience   OR Associates degree or higher and/or Trade School diploma   1+ years’ call center and/or customer service experience  WORK ENVIRONMENT AND PHYSICAL DEMANDS Ability to sit, stand, bend, and reach for long periods for time exceeding 4 hours Our commitment to you: A great team environment Ability to work remotely Supportive leadership