Residential Maintenance Coordinator

At Holland Properties, we don't just manage buildings; we protect investments and build communities. We operate using a unique, collaborative "Pod" structure—meaning you are never marooned on an island; you are backed by a dedicated team of property management experts. If you are looking for a fast-paced, high-energy environment with a supportive culture that values growth and teamwork, you've found your next home.

ROLE SUMMARY

As our Maintenance Coordinator, you will be the operational heartbeat of daily property operations. Working hand-in-hand with your Pod Leader and other coordinators, you will ensure maintenance requests move efficiently from initial contact to completion. You will serve as the critical bridge connecting our residents, property owners, and trusted external vendors.

What makes a successful team member? An ideal candidate is organized, dependable, detail-oriented, and approachable, with strong communication skills and the ability to balance administrative responsibilities with fast-paced maintenance coordination.

KEY RESPONSIBILITIES

1. Maintenance Coordination & Property Support

• Work Order Management: Monitor, create, and update new, recurring, or inspection-related work orders (including HOA and housing agency notices).
• Triage & Troubleshooting: Evaluate the scope, urgency, and safety impact of requests, prioritizing habitability risks like gas issues or water leaks. Guide tenants through simple troubleshooting steps (e.g., GFCI outlets, garbage disposals) before dispatching help.
• Vendor & Owner Liaison: Identify vendor needs, coordinate external service providers, request estimates, and secure owner authorizations or funds when necessary.
• Vacancy Turns: Assist pod leaders in monitoring turn-related work orders to get vacant units market-ready on schedule.
• Follow-Through: Track work orders through completion, tackle aging tickets (30+ days open), review vendor invoices for accuracy, and assist with routine property inspections.

2. Communication & System Organization

• Inbox & Call Mastery: Manage personal and pod inboxes daily, route incoming calls, and follow up promptly on all communications.
• Data Integrity: Document issues clearly with robust notes and photos, keeping all tenant, owner, and property records immaculate in our systems.
• Process Adherence: Follow company Standard Operating Procedures (SOPs) and maintain organized daily workflows via smart time blocking.

3. Team & Professional Development

• Participate actively in team meetings and training sessions.
• Support your pod operations and mentor incoming team members by sharing best practices.

WHAT WE ARE LOOKING FOR

We are seeking an individual who embodies our core values and brings the following traits to the table:

Organized & Dependable: You thrive on structure and rarely let details slip through the cracks.

Approachable Communicator: You can deliver updates to an anxious tenant or an ROI-focused owner with empathy, clarity, and professionalism.

Cool Under Pressure: You can balance heavy administrative workflows while deftly handling unexpected maintenance emergencies.