Reservations Coordinator (Hotel)

Reservations Coordinator Callicoon Hills | Fully Remote | $1,600–$2,000/month

Callicoon Hills is a boutique hotel and event venue nestled in the Catskills, about two hours from New York City. Known for its distinctive character and intimate guest experience, we host weddings, corporate retreats, and private events alongside our hotel operations.

We're looking for a Reservations Coordinator to be the behind-the-scenes engine keeping our reservations running smoothly — from individual guest inquiries to complex group room blocks and event lodging coordination. This is a remote role built for someone who brings hospitality instincts, administrative precision, and a genuine care for the guest experience.

What You'll Do

• Own day-to-day reservation management: new bookings, modifications, cancellations, confirmations, and guest inquiries
• Coordinate group room blocks from setup through cutoff — including guest lists, updates, and rooming list management
• Process refund requests, billing adjustments, and reservation corrections with accuracy and professionalism
• Support lodging logistics for weddings, corporate groups, retreats, and other on-property events
• Serve as a reliable communication bridge between remote reservation activity and the on-property team — ensuring arrival notes, special requests, and event details don't fall through the cracks
• Maintain clean, accurate records across the hotel's reservation and property management systems
• Handle pre-arrival guest communications, including confirmations and logistical follow-ups
• Troubleshoot reservation issues proactively, with a calm, service-first approach
• Pitch in on broader reservations, events, and guest experience support as the team needs

What We're Looking For

• Hands-on hospitality experience — boutique hotel, resort, or independent property strongly preferred
• Experience with Mews (our PMS) strongly preferred
• Familiarity with group room blocks, event lodging, or wedding/retreat coordination is a real plus
• Comfortable working independently in a remote environment while staying tightly connected to an on-property team
• Strong written communication and a polished, professional guest-facing tone
• Highly organized and detail-oriented — you catch the things others miss
• Able to juggle multiple open requests without losing track of the details
• Calm under pressure, flexible by nature, and genuinely team-oriented\

Who Thrives Here

This role suits someone who understands that clean reservation data and responsive communication aren't just administrative tasks — they're a direct extension of the guest experience. You don't need someone to tell you what to prioritize. You're comfortable navigating ambiguity, you communicate proactively, and you take pride in keeping things organized even when it's busy.

Compensation & Logistics

• Compensation: $1,600–$2,000/month, commensurate with experience
• Location: Fully remote
• Schedule: Flexible, with availability aligned to hotel, guest, and event needs
• Start Date: As soon as practical