Reservation Agent - UK Market

About the Company

Nestify is an established international property management Company that operates in the United Kingdom, France, Ireland and the United Arab Emirates (UAE). The Company is owned, driven, and managed by a group of passionate individuals and a team of highly skilled experts. The Company employs talented individuals from across the globe that drives the success of the business. The Company is the preferred ‘Airbnb’ rental management partner for many international property owners, providing a higher letting income for short-, medium- and long-term stays. As a tech-driven company, the Company provides a ‘round-the-clock’ contactless service, ensuring customers worldwide can enjoy the stay they deserve. From booking to check-out, housekeeping, and maintenance - Nestify, takes care of everything and ensures a seamless experience for all Clients and Guests.

About the Position

The reservation agent (UK) is responsible for creating and managing property listings across various mid-term property rental platforms for the UK market. As a reservation agent you will play a key part in helping guest to find the right property, working with your landlords to support them in the renting process from marketing through to negotiation, progressing to the final move-in day. Throughout this you will be offering exceptional customer service to your applicants, landlords, and other parties. The position reports to the Letting Manager.

Main Duties and Responsibilities

• Create and manage property letting listings - Develop and maintain accurate and appealing property listings across the mid-term property rental platforms.
• Process and track tenant inquiries - Respond to, process, and manage prospective tenant property renting inquiries by providing detailed information about available rental properties within the next 24 hours.
• Guest Relations - Build strong relationships with potential guests to ensure potential ongoing business and to ensure a smooth and efficient booking process. 
• Payment and Collection Management – Manage tenant payments, rent collections and renting deposit returns.
• Oversee, schedule and manage pre and post property inspections;
• Data Management - Gather and maintain data on tenant property inquiries, property preferences, and tenant feedback to continuously improve the Company’s property letting service.
• Market Awareness - Stay updated on property market related rental trends and ensure property rental listings are competitive and reflect the latest property rental listings.
• Support the Lettings Team - Collaborate with the wider property reservation team to ensure all administrative tasks related to tenancy agreements, renewals, and property management are completed efficiently.
  

Qualifications, Knowledge and Work Experience

• Preferably 2 to 3 years work experience in sales, sales negotiation, or in a similar letting and/or administrative position
• Advanced level of competency in English (C1 or C2)
• Strong English proficiency (written and verbal communication)
• Exceptional organisational skills
• Excellent ability to pay attention to detail and a proactive approach to problem-solving
• Ability to work independently as well as part of a team
• A positive and professional attitude when dealing with landlords and tenants
• Be technologically savvy – working with various software applications
  
  

Working Days and Hours

• Monday to Friday
• 9:00am to 6:00pm (UK time)
• This position is based in the Philippines (Remote)
  
  

What Nestify Offers

• A full-time freelance contract
• Competitive remuneration package 
• Fully remote role within the Philippines
• A Company culture that values loyalty, hard work, dedication, high performance, and work-life balance
• An opportunity to grow in your career in terms of acquiring new skills and work experience