Reports Analyst - US

The Reports Analyst is responsible for supporting internal reporting, data analysis, and business intelligence activities across multiple operational programs within the organization. This role focuses on collecting, organizing, and maintaining operational data used to support leadership decision-making, workforce planning, operational performance management, and reporting automation initiatives.

This is an individual contributor role with no direct reports and no client-facing responsibilities. The position requires strong analytical skills, attention to detail, and the ability to manage large datasets while producing accurate and timely reporting for internal business operations.

Key Responsibilities

·       Create, maintain, and distribute recurring internal operational reports

·       Compile and analyze data across multiple operational programs and business functions

·       Build dashboards and reporting tools to support internal operational decision-making

·       Prepare daily, weekly, monthly, and ad hoc reporting for operational leadership teams

·       Support operations leaders, workforce management, training, and internal support teams with reporting requests

·       Ensure data accuracy, consistency, and integrity across all reporting outputs

·       Consolidate data from multiple systems into standardized reporting formats

·       Identify reporting trends, operational insights, and performance opportunities

·       Develop automated reporting solutions to reduce manual reporting effort when possible

·       Maintain documentation for recurring reports, report definitions, and reporting processes

·       Assist leadership teams in identifying reporting gaps and process improvement opportunities

·       Support internal business reviews and operational performance analysis

Technical Skills Required

·       Pivot Tables

·       VLOOKUP / XLOOKUP

·       Advanced Formulas and Functions

·       Conditional Formatting

·       Data Validation

·       Advanced Filtering and Sorting

·       Large Dataset Management

·       Data Cleaning and Manipulation

Reporting & Business Intelligence Tools

·       Microsoft Power BI

·       Tableau Dashboard Development

·       Data Visualization and Dashboard Design

·       Reporting Automation Tools

Microsoft Office Suite

·       PowerPoint presentation development

·       Word documentation

·       Outlook communication and organization

Additional Technical Skills Preferred

·       Ability to work with large data sets from multiple systems

·       Experience combining data from multiple sources into standardized reporting outputs

·       Strong understanding of data organization and reporting logic

Preferred Experience

·       1–3 years of experience in reporting, data analysis, business analysis, or operational analytics

·       Experience supporting call center, customer service, contact center, or BPO environments preferred

·       Experience working in KPI-driven operational environments preferred

·       Familiarity with workforce management, operational reporting, or business intelligence functions preferred