Remote Vacation Planner

A premier destination in Northwest Florida! Sandestin® Golf and Beach Resort is located on 2,400-acres between the beautiful emerald green waters of the Gulf of Mexico and the shoreline of the Choctawhatchee Bay. Work amongst the most gorgeous backdrops with a company that not only provides a commitment to excellence to guests but also to our people that deliver this experience. Are you the next great addition to the team? Come make memories with us!

General Purpose:

The Remote Golf & Tennis Group Coordinator’s primary responsibility is to capture as many golf and tennis package reservations as possible; by utilizing selling techniques effectively and reaching out to past guests. The ideal candidate would be courteous, self-motivated and detail oriented. A Remote Golf & Tennis Group Coordinator team member must have a primary address within 50 miles of Sandestin Golf and Beach Resort at all times.

Essential Duties:

· Assist guests by selling golf & tennis package reservations; and create appropriate golf or tennis package based on particular guest needs.

· Generate & negotiates contracts and agreements with individual group planners.

· Setup billing to include golf or tennis packages or special billed extras.

· Work closely with and maintain positive relationship with other employees in golf and tennis departments.

· Make tee times and necessary preparations for golfers

· Communicate accurate program/event participant numbers with tennis, book value added tennis clinics & round robins for guests.

· Promptly follow up with guest inquiry leads for second chance bookings.

· Answer telephone calls and emails in a clear and professional manner.

· Maintain potential and current guest profile information.

· Assist customers with questions regarding their existing reservations.

· Must have strong ability to multi-task and pay attention to detail.

· Deliver the highest standard of service to all customers.

· Effectively manage daily correspondences and operational tasks to exceed customer expectations and expand customer base.

· Display effective computer literacy and be familiar with MS Office software (Outlook, Word, and Excel).

· Possess a positive and upbeat attitude at all times.

· Professional customer service nature with a desire to exceed. Exceptional verbal and written communication skills.

· Desire to be part of high growth, fast paced business.

· Other duties as assigned.

Education:

· One-year certificate from college or technical school; or 12 months related experience and/or training; or equivalent combination of education and experience.

· At least one year of high-volume call center experience in a metric-driven environment is required. Previous experience with TRACK Pulse and/ or Springer-Miller Systems (SMS) preferred.

Basic Required Skills:

o Must be able to speak, read, write and understand the primary language(s) used in the workplace.

o Must be able to read and write to facilitate the communication process.

o Requires good communication skills, both verbal and written.

o Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

o Must maintain clear and concise documentation and positive approach to conflict resolution.

Physical Demands:

• Must be able to sit for several hours per day.

• Must be able to bend, stoop, squat, and stretch to fulfill tasks.

• Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.

• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

• Requires manual dexterity to use and operate all necessary equipment.

EOE M/D/F/V