(Remote) Temporary Part-Time Program Coordinator - Student Aid Operations

The Department of Student Aid Operations at West Virginia University is currently accepting applications for a Temporary Program Coordinator.

About the Opportunity

This position assists with the administration of financial aid and scholarship funds, including awarding to eligible students, by reviewing required documentation and making necessary updates to ensure the accurate awarding of federal, state, institutional and private funds. The Program Coordinator will work with other SFS staff, related institutional offices and external agencies to ensure efficient, accurate, and timely delivery of funds for students.  

What You'll Do

• Administers the accurate delivery of financial aid and scholarships by effectively analyzing student records and making necessary updates and corrections based on documentation received.   
• Employs professional judgement, as authorized by the Department of Education, to make changes to FAFSA data elements to ensure eligibility is based on a student’s current family financial situation.
• Communicates clearly about documentation students/parents need to provide, updates systems to reflect needed documentation.  Reviews documentation once received, verifies we have received the necessary information, makes reasonable, informed, fair and consistent decisions on courses of action and makes necessary adjustments to accurately reflect a student’s eligibility.   Documents situation and changes/adjustments that are made. 
• Collaborates with team-members to determine daily priorities, and division of work based on the established expectations of management.
• Communicates clearly with team and other SFS staff to resolve issues, request or offer assistance, and to ensure student needs are being met accurately and timely. 
• Resolves complex problems by analyzing documents and researching federal, state and institutional policies and regulations.
• Manage conflicts and resolve complaints and develop prevention strategies.
• Design, develop and implement educational service programs related to financial aid and scholarships.
• Counsel and thoroughly explains processes to customers via in-person, online or telephone. 
• Responds to questions from internal customers concerning processes in which staff member is involved and/or work staff member has completed.
• Routinely answers “acknowledged” and “In Process” tickets and assists with tickets during peak times.   
• Continually monitors the ever-changing rules, regulations, policy bulletins and statutes from federal, state, other agencies and the University.
• Continually reviews, updates and follows policies and procedures to ensure compliance with federal, state and institutional policies regulations and to ensure best practices are in place.
• Trains staff in areas of expertise.

• Performs other related duties as assigned by supervisor and other senior SFS staff.

   

Work Hours: 20 hours per week

Length of Assignment: 6 Months

• Bachelor's degree required.
• A minimum of three (3) years of related experience.
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Knowledge, Skills, & Abilities

• Must have problem solving skills that include:
  • Ability to work on multiple tasks while exercising sound analytical and professional judgment
  • Ability to effectively prioritize work tasks
  • Excellent analytical skills
  • An attention to details
  • Strong organizational skills
  • Ability to establish and/or follow established priorities
  • Ability to work with and meet deadlines
  • Ability to understand, interpret and follow complex instructions
  • Ability to work as part of a collaborative team
  • Ability to effectively communicate and interact with people of all ages and diverse backgrounds
  • Strong mathematical and analytical skills
  • Ability to document work performed
• Environmental skills that include:
  • Ability to work in a fast-paced, team-oriented, student-centered environment
  • Ability to adapt to ever-changing priorities
  • Strong computer skills, including but not limited to, Word, and Excel
  • Ability to exhibit professionalism, at all times
  • Strong skills in areas related to service, curiosity, respect, accountability and appreciation
  • Ability to maintain confidentiality

Preferred Qualifications

• Master's degree