Remote Telehealth Therapist (Licensed or Associate)

Job Title: Remote Telehealth Therapist 
Pay:  $ 38.82/hr, $ 80,760.16 (at 40 hrs/week); (AMFT, ACSW, APCC) Associate
          $ 49.18/hr, $ 102,294.40 (at 40 hrs/week); (LMFT, LCSW, PsyD, LPCC) Licensed
Hours: 4-40 hrs/week
In Person vs. Remote: 100% Remote
Language Differential: $1 per working hour (when certified bilingual in Spanish, Chinese or Tagalog.)
Benefits: Employees regularly scheduled for 16+ hours per week are eligible for full benefits
FSLA Status: Non-Exempt
Primary Location: Lyon-Martin Community Health Services 
Address: 1735 Mission Street San Francisco, CA 94103
Reports To: Mental Health Director

Organization Mission

The mission of Lyon-Martin Community Health Services is to provide high quality, compassionate and trauma-informed medical, gynecological, and mental health care services to trans, non-binary, gender non-conforming, and intersex communities and cis-gender women with specific sensitivity to LGBQA sexual orientation, disability, size, race, ethnicity, and language, regardless of immigration status or ability to pay.

We aim to address and eliminate health inequities for our communities by rooting our clinical practice in core foundational intersectional frameworks of anti-racism, self-determination, harm reduction, and reproductive and disability justice. As a community clinic, we believe our communities are best served by and for us; that’s why community outreach, engagement, and leadership development are central to our mission of community care and mutual aid. Lastly, we commit to increasing access to culturally responsive care beyond our walls through provider training and education, and policy advocacy.

Job Summary

Lyon-Martin Therapists are responsible for providing clinically appropriate outpatient mental health and co-occurring substance use disorder services to Lyon-Martin clients. As a specialist in queer, trans, and intersex (QTI) care, Lyon-Martin therapists are expected to have experience and a commitment to LBGTQIA+ community health care.

Therapists are expected to primarily provide psychotherapy services. However, in addition to therapy, the Therapist may also provide crisis intervention, brief behavioral interventions, psychosocial assessments for gender affirming surgery, group psychotherapy, appropriate internal/external referrals, and clinical case management. Therapists are expected to maintain a high degree of professional competence, the highest possible ethical standards, and the ability to work collaboratively as part of an integrated health care team. This position may be required to work some evenings.

Key Responsibilities

Clinical Care Responsibilities

• Under the supervision of the Mental Health Director, evaluates, diagnoses, and treats mental health/substance use disorders within individual client sessions.
• Demonstrates strong clinical knowledge of and commitment to healthcare for trans and gender non-conforming people, LGBTQIA+ communities, and cis-gender women.
• Completes gender affirming procedure assessments and writes letters of support for insurance and surgeon approval in a timely manner.
• De-escalates clients in mental health emergencies or high emotional distress.
• Facilitates group therapy to foster safety, consistency, and socialization.
• Utilizes appropriate referral and collateral sources to best support each client.
• Maintains appropriate boundaries with clients, especially when experiencing countertransference.
• May do some clinical case management, assisting with accessing benefits or support services.
• Attends weekly mental health team meetings, weekly one-on-one supervision meetings with Mental Health Director, monthly Collaborative Care meetings.
• Reserves one appointment per week for gender affirming letter assessments.
• Facilitates one group per week.

Performance and Quality Improvement Responsibilities:

• Meets benchmarks for applicable visit numbers and quality indicators as assigned (expectation is 3 scheduled visits per half day).
• Completes letters of support for surgery within 1 month after assessment is complete.
• Responds to in basket messages within 72 hours; Closes visit notes within 72 hours.
• Strong initiative and enthusiasm and willingness to pitch in whenever needed.
• Along with colleagues, assists in continuous quality improvement through on-going problem/needs identification and problem solving and, as requested, acts as a champion of change and a leader for improvement activities.

And, other duties as assigned.

Competencies:

• Mission-driven: demonstrates commitment to mission of the organization, queer, intersex and trans health, and community-driven primary care.
• Teamwork: reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship; treats everyone with dignity regardless of their level or background. Accountable to team; participates effectively in group- and teamwork; collaborates positively with other team members; giving and accepting constructive criticism. 
• Communication: Delivers written communications that have clarity and impact including emails. Effective listener; clearly and thoughtfully communicates with others in person and on the phone.
• Strives to understand the viewpoints of others. Maintains professionalism in all communications. Asks for support when needed.
• Reliability: Accountable; maintains focus; punctual; good attendance record; meets deadlines.
• Customer Service: Persists in efforts to solve issues even when faced with internal barriers; accountable to outcomes; responds quickly and effectively to requests for assistance and support whether internal or external; asks questions when unsure of the answer.
• Computer Literacy: Skilled computer-based work tasks; uses technology to enhance job performance. MS Office, Excel, Word and/or PowerPoint.
• Tolerance for Stress, Ambiguity, and Change: Maintains composure while under pressure; handles complex problems and change with grace; demonstrates flexibility and versatility in achieving key goals and priorities.
• Attention to Detail: Strives to eliminate errors; makes accurate work a priority; seeks opportunities to improve performance.
• Decision Making: Collects, organizes, and analyzes information before making decisions. Takes a thoughtful approach when considering options; may seek supervision and/or input from others.
• Integrity and Ethics: Actively models the highest ethical standards; is honest and accountable; maintains confidentiality and appropriate boundaries at all times; handles sensitive information and issues with discretion and tact.
• Presentation Skills: Adapts presentation techniques to fit audience level and technical needs; develops and delivers communications that have clarity and impact; conveys confidence, presence, and professionalism; uses appropriate visual aids to illustrate key points and enhance learning.
• Accountability: Makes and meets commitments; accepts responsibility for behavior and outcomes.
• Follow Through: Monitors status of projects and tasks; thoroughly deals with project details; delivers clear, accurate depiction of status.
• Cultural Humility and Sensitivity: Ability to work with a diverse population while withholding judgment. Willingly open to learn and understand different perspectives.
• Intelligence: learns quickly; demonstrates ability to proficiently understand and absorb new information
• Creativity/innovation: generates new and innovative approaches to problems.
• Enthusiasm: exhibits passion and excitement over work; has a can-do attitude
• Work ethic: possesses a strong willingness to work hard to get the job done.

Education, Knowledge, Skills:

Required:

• Graduation from an accredited school of social work, marriage & family therapy, licensed professional clinical counseling program with a master’s degree or a school of psychology with a PsyD. or PhD.
• Licensing Requirements: *Associate Therapists: Licensed in California as an ASW, AMFT or RPA; Licensed Therapists: California license as an LCSW, LMFT, LPCC or Psychologist.
• Culturally sensitive/humble and able to work with a diverse population
• Strong proficiency with Microsoft Office applications, specifically Word, Outlook, internet applications, zoom, computer technology, and phone use
• Experience working with lesbian, bisexual, transgender, gender non-conforming, non-binary, and intersex communities.
• Experience working with populations with varying disabilities, racial, ethnic and cultural backgrounds and economic statuses.
• Experience working with people who do sex work, those experiencing homelessness, people who have challenges with mentally illness and/or using drugs, those of with a history of incarceration, people of varying ages.
• An interest in and commitment to gender affirming health care and health care access for underserved populations.

Preferred:

• Bilingual Spanish/English fluency; other bilingual or multilingual fluency
• EMDR training; DBT training; CBT training