Remote Specialist

Position Summary: 
We are seeking a detail-oriented and proactive Remote Specialist to support in-office physician pharmacy dispensing communication. This role focuses on managing collection-related communications, coordinating documentation, and ensuring smooth remote access to clinic systems. The ideal candidate will bring a strong understanding of pharmacy billing and collections processes and be comfortable working across multiple clinic EMR platforms. 

Key Responsibilities: 

• Respond promptly and professionally to all collections-related ezMessages associated with in-office physician pharmacy dispensing. 

• Manage status updates, documentation requests, and follow-up communications to ensure timely resolution of collections inquiries. 

• Review and track outstanding requests, maintaining
  accurate
  records and clear communication with internal teams and clinic staff. 

• Coordinate with clinics to obtain required documentation or clarification related to collections matters. 

• Identify and escalate technical issues encountered when remoting into clinic systems, reporting all access or connectivity issues to the IT team in a timely manner. 

• Maintain compliance with internal procedures, privacy standards, and applicable regulations while handling sensitive financial and clinical information. 

• Collaborate with cross-functional teams to support efficient workflows and minimize delays in collections processes. 

Qualifications and Experience: 

• High School Diploma  

• Previous experience in pharmacy billing, collections, or revenue cycle support preferred. 

• Working knowledge of pharmacy dispensing workflows and collections practices. 

• Experience navigating and working within various clinic EMR systems. 

• Strong organizational skills with the ability to manage multiple tasks and follow-ups simultaneously. 

• Excellent written communication skills, with attention to detail and professionalism. 

• Comfortable working in a remote-access environment and troubleshooting basic system navigation issues. 

• Ability to escalate issues appropriately and work collaboratively with IT and operational teams. 

Equal Employment Opportunity

Advanced Rx Management LLC is an Equal Employment Opportunity (EEO) employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to legally protected characteristics under applicable federal, state, or local law. We provide reasonable accommodation to qualified individuals with disabilities and for other legally protected needs, as required by applicable law.