Remote Patient Intake Coordinator Full Time

Overview

Position Overview

The Intake Coordinator is responsible for the coordination of new patient referrals, working in collaboration with Account Executives/Liaisons, referral sources, discharge planners, and location staff to ensure a seamless transition to agency services in compliance with Aveanna Healthcare policies, procedures, and federal/state regulations and guidelines.

**Remote work from home position - prefer candidates in the Eastern time zone**

Essential Job Functions

• Responds to referral source and office inquires by communicating accurate and complete information
• Coordinates multiple telephone calls from internal/external customers and directs callers or tasks appropriately
• Establishes good working relationships between the location and referral sources to ensure further referrals from that source
• Reviews documentation sent by the referral source for accuracy and completeness
• Documents all forms required to process a referral in its entirety with no missing information
• Enters all referral information in real time into the Electronic Medical Record (EMR) to provide visibility across the team
• Partners with colleagues in the location to staff each case with an appropriate, skilled professional to provide the services requested and ordered
• Photocopy, fax, route, scan, or email information as needed or requested
• Maintains department logs/tracking systems as requested
• Other duties as assigned

Requirements

• High school diploma or GED
• Proficient in Microsoft Office, including Outlook and TEAMS
• Ability to work after hours, on-call schedule
• Familiarity with the Microsoft operating system, Outlook email is a necessity
• Data entry: 40 words per minute/10,000 keystrokes per hour.
• Ability to communicate accurately and succintly in email.
• Basic knowledge of how the medical industry and insurances function.

Preferences

• One (1) year previous office work experience preferred
• Healthcare experience a plus
• Bilingual experience
• Familiarity with Microsoft Teams, HomeCare Homebase, Careport portals and EPIC portals a plus
• Multi-tasking
• Fast-paced environment

Comprehensive Benefits (Full-time positions)

Aveanna offers benefits designed to support you inside and outside of work, including:

• Competitive pay
• Medical, Dental, Vision, and Life insurance
• Voluntary Pet Insurance for your fur babies
• 401(k) with Company match
• Vacation time, Sick time, Paid Holidays, and Floating Holidays
• Tuition reimbursement and tuition discounts
• Free continuing education units (CEUs) for nurses
• Employee Assistance Program and Employee Relief Fund
• Employee Stock Purchase Plan

Our Mission

Our mission is to revolutionize the way homecare is delivered, one patient at a time. We are committed to innovation, clinical excellence, and compassionate care—because outcomes improve when care is personal. Join the revolution and make a meaningful difference in the lives of patients and families every day.