Remote Operations & Practice Coordinator (Dental Group)

About the Role

We are seeking a highly organised and proactive Operations & Practice Coordinator to support a growing UK dental group with multiple practices. This is a remote role based in South Africa, ideal for someone with previous experience in a dental, medical, healthcare, or multi-site clinical environment where operational, compliance, administrative, and PA responsibilities overlap.

The successful candidate will play a key role in ensuring smooth day-to-day operations across multiple practices, supporting compliance, performance monitoring, financial administration, staff coordination, and patient management.

Key Responsibilities

• Monitor staff rotas, holidays, sickness records, timesheets, and workforce administration.
  
• Support recruitment, onboarding, locum staffing, and visa documentation tracking.
  
• Manage dental compliance requirements, audits, regulatory checks, policies, and practice documentation.
  
• Track clinical and operational KPIs including recalls, patient appointments, treatment claims, UDA targets, private income, and associate performance.
  
• Oversee financial administration including expenses, invoices, wages data, banking checks, debt collection, lab bills, and supplier cost reviews.
  
• Coordinate equipment servicing, maintenance schedules, compliance testing, and contractor bookings.
  
• Monitor patient communication workflows, email inboxes, reviews, satisfaction surveys, and response rates.
  
• Produce reports, spreadsheets, and performance data for management.
  
• Support practice managers with operational projects, policy updates, and administrative tasks.
  
• Identify opportunities to improve efficiency, reduce costs, and negotiate better supplier agreements.
  

Requirements

What We're Looking For

This role would suit someone who enjoys taking ownership, solving problems, and ensuring nothing falls through the cracks. You will be trusted to manage a wide variety of operational, compliance, administrative, and PA responsibilities while supporting the ongoing success of a busy and growing dental group.

Requirements

• Previous experience in a dental, medical, healthcare, or multi-site clinical administration role.
  
• Strong understanding of healthcare compliance, operational processes, and practice administration.
  
• Excellent organisational and time-management skills.
  
• Advanced proficiency in Microsoft Excel and reporting.
  
• Experience working with practice management systems and administrative software.
  
• Strong attention to detail and ability to manage multiple priorities independently.
  
• Professional written and verbal communication skills.
  
• Comfortable working UK business hours.
  

Benefits