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Remote Medical Receptionist/Administrative Assistant for a Consultant Psychiatrist in Australia (Home Based Part Time)

Posted an hour ago

Australia

0-2 years experience

assistant medical

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AI Summary

The role involves managing patient and referral communications, scheduling appointments, and maintaining accurate patient profiles in the Halaxy system. The assistant is also responsible for providing administrative support while ensuring patient confidentiality and escalating urgent clinical matters.

• Answer incoming patient and referral calls in a warm, professional and compassionate manner.

• Respond to general enquiries about appointments, referrals, fees and practice processes.

• Ensure patients feel heard, supported and well looked after from their first contact with the practice.

• Respond to patient and referrer emails promptly and professionally.

• Set up new patient profiles and maintain accurate information in Halaxy.

• Assist with bookings, referrals and general administrative tasks.

• Communicate closely with other administration team members to ensure smooth follow-up and continuity.

• Recognise when clinical, urgent or sensitive enquiries need to be escalated appropriately.

• Complete email and administrative work during quieter periods between calls.

• Maintain strict patient confidentiality and privacy at all times.

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Virtual Coworker

Remote Medical Receptionist/Administrative Assistant for a Consultant Psychiatrist in Australia (Home Based Part Time)

Automatically Apply to the Best Remote Jobs

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