We Could Use Someone Like You in Our Crew.

We've teamed up with a gaming, media, and toy brand based in Japan with offices in Europe and Bellevue, WA.

Mods will be providing Tier 2 ticket-only support for various games and services as well as attending client meetings, recording bugs in issue tracking software, and testing in-game. Tickets-only (via Zendesk) but highly complex project with a lot of information and workflows. May involve translation services.

Tier 2 with heavy focus on technical issues and quick, professional responsiveness to client communication in slack.

Commitment:

30 hours a week

Schedule:

24/7

Availability most needed Thursday - Sunday

Holidays and weekends are required

Language:

English

Location:

USA

Orientation:

ASAP

What to Expect and What We're Looking For:

• Client expects white glove service replying to customers that is thorough, extremely high attention to detail
• Must pay very close attention to all the details provided by the customer.
• High expectation of keeping oneself up to date with changes in information each shift as information updates frequently.
• This is a fast paced environment and the ideal candidate must be motivated to search for information and have the initiative to do their research prior to replying.
• Tier 2 with heavy focus on technical issues and quick, professional responsiveness to client communication in slack.

Workspace Requirements

To be considered for this opportunity, you must have:

• A dedicated desktop or laptop computer running Windows 11 or later

• A reliable, high-speed internet connection

• A high-quality headset with a noise-canceling microphone

• A quiet, distraction-free workspace suitable for handling calls

• Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulations.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.