Remote Customer Service Representative (Call Center) – Kansas Residents Only

Work From Home | Full-Time | Inbound Call Center | $11hr starting, increases to $12hr after 90 days | Paid Training

Applicants must reside in Kansas.

Make a Difference Without Leaving Home

Looking for a stable, full-time remote position where you can help people every day?

As a Remote Customer Service Representative, you'll assist members across the United States with scheduling transportation to medical appointments. Every call helps someone access essential healthcare services, making this a meaningful role with real impact.

We are seeking dependable, compassionate individuals who enjoy helping others, providing excellent customer service, and working in a structured remote environment.

What You'll Do

• Answer inbound customer service calls professionally and courteously
• Schedule, update, and confirm transportation requests for medical appointments
• Assist members with ride changes, cancellations, and general questions
• Verify trip information and eligibility using company systems
• Communicate with transportation providers and healthcare facilities as needed
• Accurately document customer interactions and trip details
• Resolve concerns while maintaining a positive customer experience
• Follow company policies and quality standards
• Meet performance expectations for attendance, accuracy, and customer service

What We're Looking For

Required Qualifications

• Must currently reside in Kansas
• High school diploma or GED
• Ability to work remotely from a secure and distraction-free home office
• Strong verbal communication and active listening skills
• Basic computer skills and ability to navigate multiple applications simultaneously
• Reliable internet connection
• Professional and dependable work habits

Preferred Qualifications

• Customer service experience
• Call center experience
• Healthcare, transportation, scheduling, or member services experience
• Experience handling a high volume of inbound calls

Why Join Our Team?

• 100% Remote Work from Home
• Paid Training
• Supportive Team Environment
• Purpose-Driven Work That Helps Others
• Opportunities for Growth and Advancement
• Consistent Full-Time Schedule
• Nationwide Impact While Working Locally
• Health Benefit Options After 30 Days of Full-Time Employment; major medical, minimal essential coverage, dental, vision, and more

Ideal Candidates Enjoy

• Helping people solve problems
• Providing excellent customer service
• Working independently while remaining part of a team
• Following structured processes and procedures
• Maintaining professionalism in a fast-paced environment

Job Details

Position: Remote Customer Service Representative

Department: Non-Emergency Medical Transportation (NEMT)

Employment Type: Full-Time

Location: Remote – Kansas Residents Only

Schedule: Day, Evening, and Weekend Availability May Be Required

Apply Today

If you're looking for a remote customer service position where your work directly supports individuals accessing healthcare services nationwide, we'd love to hear from you.

Apply now and join a team that helps keep healthcare moving every day.