Regional Service Delivery Manager

Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and the health industries. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

The Digital Modernization Sector is seeking a highly qualified Regional Service Delivery Manager to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) (FOMCUS) program in Springfield, VA, supporting the TSA Office of Information Technology (OIT) Southeast End User Services Division (EUSD) region.

Primary Responsibilities:

• Serves as the primary point of contact for IT service delivery across TSA Southeast region

• Organizes, directs, and manages regional IT support personnel to ensure consistent, high-quality service aligned with TSA mission priorities

• Coordinates with TSA leadership and stakeholders to manage escalations, monitor performance, drive process improvements, and ensure compliance with contract requirements

• Provides regular status updates, supports incident resolution, and facilitates the implementation of enterprise IT initiatives within the Southeast region

Basic Qualifications:

• Bachelor degree and 8+ years of experience in IT service delivery or operations management. Additional years of experience may be considered in lieu of degree

• Requires a minimum of 5 years of experience in multi-site or regional support roles

• Strong customer service orientation with demonstrated ability to lead and collaborate with government customers, technical teams, and management

• Proven skills in escalation management, performance monitoring, and process improvement

• Excellent communication and interpersonal skills to effectively interact across organizational levels and stakeholders

• The ability to obtain and maintain TSA eligibility

• Must have the ability to obtain and maintain a DoD Secret security clearance

Desired Qualifications:

• Certifications:

  • ITIL 4

  • PMI Program Management Professional (PMP) certification

  • Other service management credentials

• Experience:

  • Previous work experience with ServiceNow

  • Familiarity with End User Services (EUS) operations and IT service management frameworks (e.g., ITIL)

  • Have supported federal IT contracts, preferably within DHS or TSA environments

  • Have worked in a regulated, mission-critical environment supporting multi-site IT operations

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.