Regional Manager of Clinical Applications - Radiologist Support

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Regional Manager of Clinical Applications - Radiologist Support, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Coach, mentor, guide and support fellow Clinical Applications Specialists.
• Collaborate with Clinical Applications Specialists, IT Operations, Operational & Radiologist Leadership, and other partners to assess and deliver on the functional needs of the business concerning Clinical Applications and Radiologist Support.
• Monitor, assist with, resolve or escalate issues where appropriate, service tickets, and projects pertaining to Clinical Applications and Radiologist workflows.
• Coordinate new/refresher Rad Trainings.
• Coordinate regional coverage to ensure support availability in the region.
• Track problems and work towards their resolution.
• Lead direct projects in the region as well as participate/assist in projects/initiatives in sister regions and affiliate companies.
• Ensure service levels stay within the expected range.
• Maintain local relationships with Medical Directors, Radiologists, and Radiology Managers.
• Model behavior of Clinical Application support position and develop skills of other team members.
• Collaborate with local IT Ops on local projects/issues and bring in appropriate Rad support team members within their regions.
• Advocate for radiologist-related system enhancements and collaborate with the Clinical Systems and PACS teams to insert ideas into the development cycle.
• Maintain Radiologist Support & Radlink Escalation Resource for IT Ops.
• Coordinate and maintain Rad Workflow and functionality testing for Clinical System Upgrades.
• Troubleshoot and resolve customers’ complex technical problems.
• Stay acquainted with clinical systems (RIS, PACS, report generation, and advanced visualization solutions) related to radiologists' workflow (including new viewers).
• Go-Live/New System Implementation coordination and support as needed.

If You Are:

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have:

• Bachelor’s degree in a healthcare, clinical, life sciences, information technology, or related field.
• Must have a Technologist background with cross-sectional imaging experience OR an IS Professional background.
• 10+ years of RIS/PACS/Report Generation experience required with prior management experience preferred.
• Candidates must be proficient in total workflow review.
• Outstanding communication skills and ability to work harmoniously with individuals at every level within the organization.
• Must be self-motivated and able to work well with our Radiologists and various Operational leadership nation-wide.
• Experience leading a team through various projects is required.

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Range: $130,000.00 - $160,000.00 per year