The Regional Hotel/Resort Engineer oversees the preventative maintenance and refurbishment of hotel spaces across a fleet of passenger vessels. This role involves supervising maintenance teams, managing contractors, and conducting inspections to ensure brand quality and operational readiness.
Regional Hotel/Resort Engineer
The Regional Hotel/Resort Engineer is responsible for the overall aesthetic condition and quality of the hotel spaces onboard American Cruise Lines’ ships. The Engineer works closely with Hotel Operations and Hotel Maintenance and Refurbishment to keep the ships in good condition in accordance with the company’s standards and guest expectations. During the operating season the Engineer will travel to the ships to evaluate, inspect and repair all hotel spaces that require attention. During the planned layup season the Engineer will oversee regional refurbishment, maintenance and repair projects to prepare the ships to return to service in good working order and improved vessel quality. This position is part of the Hotel Maintenance and Refurbishment Team and reports to the Director of Hotel Standards
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the finest ships.
Responsibilities:
Oversee a comprehensive preventative hotel maintenance program for a group of passenger vessels in a region to minimize downtime and enhance guest experience.
Supervise, schedule, evaluate, and develop hotel maintenance and refurbishment technicians and project managers
Prepare ship visit reports after each visit listing deficiencies that were noted and corrective action taken or planned
Manage hired contractors to ensure that all work scheduled is completed and acceptable to the agreed terms and conditions
Works with the Director of Hotel Standards to establish off season repairs and planned refurbishment projects in accordance with life cycle schedule
Inspection of all hotel furniture, fixtures and equipment to maintain brand quality
Resolve issues that are assigned from the Hotel Maintenance ticket system
Provide guidance and assistance to onboard teams in working on maintenance and refurbishment items
Establish timelines for moving in of furniture, fixtures, and replacement items
Facilitate effective communication between contractors, crew, and management
Perform final inspections to ensure quality and assurance of work completed prior to ships delivery
Available for weekly meetings with Hotel Operations Managers and Hotel Development Team when needed
Build Teamwork across Marine, Hotel, and Engineering Operations
Performs other duties as assigned
Qualifications:
Prior hospitality experience maintaining and repairing public spaces and guest rooms at hotels or on cruise Ships
Strong working knowledge of maintenance, building systems and construction principles
Valid driver’s license
Organizational skills and excellent verbal and written communication skills (English)
Proficiency in Microsoft Office, ability to use internal software and provided technology
US Coast Guard regulated pre-employment drug test
Attributes for Success:
Ability to identify, manage, and solve problems
Ability to hold people accountable
Ability to manage multiple competing deadlines
Extreme attention to detail
Consistent, accountable, confident, assertive, and committed
Work Schedule:
Remote traveling to ships
Must be located near a major airport within the selected region
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