Regional General Manager - Alberta & Atlantic Canada
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AI Summary
The Regional General Manager will oversee day-to-day operations, P&L performance, and supply-demand balance across Atlantic Canada and Alberta. They will act as the local representative for the company while driving process improvements and ensuring service quality.
About the role
Uride is hiring a Regional General Manager to oversee operations across our cities in Atlantic Canada and Alberta. You’ll focus on maintaining consistent marketplace performance, optimising the balance between supply and demand, and ensuring a reliable rider and driver experience across existing cities. This role is execution-driven, with a strong emphasis on operational discipline, reporting, and continuous improvement.
What you'll do
- Own the P&L and day-to-day operational performance across Atlantic markets, ensuring stability, reliability, and service quality
- Be the face of Uride in the local communities that you oversee for drivers, riders, municipalities and partners
- Monitor and manage key marketplace metrics such as ride volume, fulfilment rate, cancellations, and driver utilisation
- Maintain a healthy supply-demand balance through ongoing driver engagement, retention, and performance management
- Proactively identify inefficiencies and implement process improvements to optimise performance
- Partner with Customer Support to manage escalations and improve rider and driver satisfaction
- Work with Marketing to support ongoing campaigns and demand consistency
- Ensure adherence to company policies, service standards, and regional regulatory requirements
- Conduct regular market reviews and provide clear, data-backed recommendations to leadership
- Travel within the region as needed to support operations and maintain local visibility
Qualifications
- 5–7 years of experience in operations, ideally within a marketplace, ride-sharing, logistics, or transportation environment
- Strong experience in business operations reporting and performance tracking
- Advanced proficiency in MS Office, especially Excel (data analysis, reporting, dashboards)
- Proven ability to manage ongoing operations across multiple locations or business units
- Strong analytical and problem-solving skills with a data-driven mindset
- Excellent communication and stakeholder management skills
- Ability to work independently in a remote, fast-paced environment
- Valid driver’s licence and willingness to travel within Atlantic Canada
Nice to have
- Experience in ride-sharing platforms or ground passenger transportation
- Experience managing driver or field-based workforces
- Exposure to regulatory or compliance requirements in transportation
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