Regional Director of Admissions

Summary: The Regional Director of Admissions provides leadership and operational oversight for admissions activities across the assigned region. This position partners with the Central Admissions team, facility leadership, and interdisciplinary stakeholders to ensure efficient, timely, and clinically appropriate placement of clients throughout Pyramid Healthcare's continuum of care. The Regional Director of Admissions promotes operational excellence, enhances the client experience, supports access to care initiatives, and ensures compliance with organizational policies, accreditation standards, and applicable regulatory requirements. 

Essential Duties and Responsibilities:  

• Provide leadership and oversight of regional admissions operations to ensure timely, efficient, and clinically appropriate client placement throughout the continuum of care.  

• Coordinate admissions, transfers, and bed management activities while promoting access to care and operational efficiency.  

• Collaborate with facility leadership, Central Admissions, clinical teams, transportation services, and external stakeholders to improve admissions processes and client outcomes.  

• Serve as the regional subject matter expert for admissions operations, Medicaid Division responsibilities, bed management processes, and related workflows.  

• Develop, implement, and evaluate regional operational plans, quality initiatives, and performance improvement strategies.  

• Monitor admissions metrics, operational performance, quality indicators, and client experience data to identify trends and recommend process improvements.  

• Ensure the accuracy of bed management systems, admissions documentation, and operational reporting.  

• Support change management initiatives by training, coaching, and consulting with staff and operational leaders across multiple departments and facilities.  

• Oversee transportation coordination to support timely client movement and continuity of care. 

• Must exercise discretion and maintain confidentiality with regard to all company information 

• Completion of all required trainings as designated by the company and accreditation/licensing entities. 

• Other duties as assigned. 

Supervisory Responsibilities 

• Provides direct supervision to Admissions Supervisors, Team Leads, Coordinators, Dispatchers, and other assigned admissions personnel. Responsibilities include interviewing, hiring recommendations, onboarding, coaching, mentoring, scheduling oversight, performance evaluations, corrective action, employee development, succession planning, and accountability for departmental performance and operational outcomes. 

Required Qualifications 

Education, Licensure, & Experience 

• Bachelor's degree required, preferably in a human services field.  

• Experience in a health or human services agency preferred, preferably in a drug and alcohol setting.  

• Previous utilization, case management, or bed management experience preferred. 

Job Knowledge, Skills, and Abilities 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Strong leadership, coaching, and employee development skills.  

• Excellent verbal, written, and interpersonal communication skills.  

• Strong analytical, problem-solving, and decision-making abilities.  

• Knowledge of admissions operations, utilization management, bed management, and client placement processes.  

• Ability to analyze operational data, identify trends, and implement performance improvement initiatives.  

• Knowledge of healthcare operations, behavioral health services, and customer service principles.  

• Advanced proficiency with business systems, electronic health records, bed management software, Microsoft Office applications, and reporting tools.  

• Ability to manage multiple priorities, adapt to changing operational needs, and exercise sound independent judgment.  

• Working knowledge of applicable federal, state, licensing, accreditation, and compliance standards.  

• Ability to maintain confidentiality, professionalism, and ethical standards.  

Physical Demands  

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to sit, stand, walk, climb stairs, use hands to handle objects, office equipment, and technology, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or twist. The employee may occasionally lift up to 50 pounds and carry up to 25 pounds and seldom carry up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Work Environment  

This position operates in office, healthcare, behavioral health, and admissions environments. Regular interaction with clients, families, referral sources, healthcare professionals, and interdisciplinary teams is expected. Local travel is required based on operational needs, and employees must provide reliable transportation. Employees may encounter exposure to communicable illnesses and emotionally sensitive or crisis situations while performing the essential functions of the position. 

The starting compensation for this role is $50,000/annually; final compensation will be determined based on skills, experience, and qualifications.