Regional Director_Franchise Operations

Regional Director_Franchise Operations

Location: Remote (Up to 50% Travel)
Department: Franchise Operations
Reports To: Senior Vice President, Franchise Operations

About Comfort Keepers®

Comfort Keepers® is a leading provider of in-home care services that Elevate the Human Spirit®. We help seniors live independently and joyfully in the comfort of their own homes. Our company-owned locations are critical to our mission, and we are seeking a dynamic, results-driven leader to oversee regional operations and support our continued growth.

Position Summary

The Franchise Regional Director (RD) provides strategic and operational leadership for multiple company-owned locations within an assigned region. This position ensures operational excellence, financial performance, regulatory compliance, and outstanding client service.

The RD works closely with the Senior Vice President of Franchise Operations, Executive Director of Franchise Operations, and cross-functional teams including Human Resources, Finance, and Internal Audit to execute company initiatives and deliver measurable results.

Responsibilities

Leadership & People Management

• Lead and mentor local management teams to achieve performance and service excellence.

• Build a culture of engagement, collaboration, and accountability.

• Monitor and improve key performance metrics (UOP, DSO, revenue growth, retention).

• Provide ongoing feedback and performance insights to senior leadership.

Compliance & Quality

• Ensure all operations meet state, federal, and licensing standards.

• Partner with HR to maintain compliance with employment and workplace regulations.

• Promote ethical practices, client safety, and quality assurance.

Strategic Planning & Growth

• Analyze operational and financial data to identify opportunities for improvement.

• Conduct regular SWOT analyses to anticipate business challenges and drive solutions.

• Develop and implement regional business plans aligned with company objectives and EBITDA targets.

Financial Performance

• Drive revenue growth and profitability across all assigned locations.

• Evaluate financial results to identify trends, risks, and opportunities.

• Implement strategies to reduce overtime, optimize staff utilization, and lower turnover.

Qualifications

• 5+ years of leadership experience in multi-site or regional management, preferably within healthcare, homecare, or a related service industry.

• Bachelor’s degree in Business, Marketing, Healthcare Administration, or a related field (or equivalent experience).

• Proven record of achieving business growth and operational excellence.

• Experience in quality assurance, compliance, or risk management preferred.

• Excellent communication, presentation, and analytical skills.

• Demonstrated ability to motivate, lead, and develop high-performing teams.

Key Skills

• Leadership and team development

• Strategic planning and execution

• Financial management and analysis

• Operational improvement and problem solving

• Relationship building and communication

• Professional integrity and confidentiality

Working Environment

• Remote position with up to 50% travel for site visits, meetings, and events.

• Requires extended periods working at a computer or on the phone.

• Occasional lifting up to 25 lbs.

Why Join Comfort Keepers®

• Mission-driven culture that values compassion, excellence, and integrity.

• Opportunity to influence regional operations and make a meaningful impact.

• Collaborative leadership team and growth-focused environment.

• Competitive compensation, annual incentive eligibility, and comprehensive benefits package.

Apply Today

Join a team that’s passionate about Elevating the Human Spirit® — for our clients, our caregivers, and each other.
Apply now to become a Franchise Regional Director with Comfort Keepers®.