Records Retrieval Specialist

Job Description

Summary
The Records Retrieval Specialist is responsible for registering, organizing, and documenting incoming correspondence from facilities and witnesses responding to legal requests for records. This position ensures accurate intake, notation, client communication, and proper digital file organization to support legal records processing.

Responsibilities:
• Register all incoming responses related to legal requests for records.
• Request client approval for additional fees submitted by custodians.
• Track, identify, and account for undocumented or unmatched responses.
• Upload, organize, and maintain digital records in the correct network folders.
• Match received documents to the correct legal request or case.
• Request additional information from clients when needed.
• Provide status updates and relevant information to internal and external stakeholders.
• Maintain accurate documentation and notes in DAS or other internal systems.

Qualifications
• Strong attention to detail and accuracy in data and document handling.
• Proficiency in computer systems, file management, and digital record organization.
• Ability to input detailed notes into DAS or other records software.
• Ability to navigate a shared network, create folders, and maintain file structure.
• Strong written communication skills for client and internal correspondence.
• Ability to manage multiple incoming requests and prioritize work effectively.

The base Compensation for this role will be $19.50 an hour and will be dependent upon the individual's location, skills, experience and qualifications.

What We Offer

• People-Focused Culture

• Competitive Pay & Quarterly Incentives

• Comprehensive Benefits, 401k & Wellbeing Programs (link for details)

• Paid Time Off & Holidays

• Professional Development & Career Growth Opportunities

Array is committed to providing equal employment opportunities to all individuals. We ensure that all hiring decisions are made without unlawful consideration of any person's race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, disability, genetic information, marital status, citizenship, ancestry, or any other basis protected by applicable local, state, provincial, or federal law.  We are dedicated to making our application process accessible. If you require an accommodation or assistance due to a disability, please notify us. Your request will be handled confidentially, and your application status will not be negatively affected.  We strive to maintain a diverse, inclusive, and fair workplace where all team members are valued and respected.

All persons hired will be required to complete a comprehensive background check and provide proof of eligibility to work in the country of the job location.