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ManpowerGroup WorkMyWay

R00351069 Gemini Enterprise for CX Specialist (Remote)

Posted a month ago
2-5 years experience
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AI Summary

The specialist will lead technology transformation projects focusing on Conversational AI and cloud-based contact center solutions. They are responsible for aligning technology capabilities with industry benchmarks, quality metrics, and agent performance scorecards.

Job Description & Requirements

Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions.
Minimum of 3 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc.
Minimum of 3 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

General Information

Client
Accenture
Job Category
Information Technology and Services
City
Milwaukee
State
Wisconsin
Work Style
Remote

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