QUALITY ASSURANCE - SERVICENOW

This is a remote position.

Key Responsibilities

• Design and execute test plans, test cases, and test scenarios for ServiceNow applications.
  
• Perform functional, regression, integration, and user acceptance testing (UAT).
  
• Identify, document, and track defects through resolution.
  
• Validate business requirements against system implementations.
  
• Collaborate with developers, business analysts, and product teams to resolve issues.
  
• Support test automation initiatives where applicable.
  
• Conduct end-to-end testing of workflows, configurations, and integrations.
  

Required Qualifications

• 5-8 years of experience in software testing or quality assurance roles.
  
• Strong hands-on experience testing ServiceNow and/or Salesforce platforms.
  
• Solid understanding of QA methodologies and software development lifecycle (SDLC).
  
• Experience working in Agile environments.
  

Technical & Functional Skills

• Manual testing (functional, regression, integration, UAT)
  
• Test case design and execution
  
• Defect tracking and reporting
  
• ServiceNow testing (workflows, modules, configurations)
  
• Salesforce testing (CRM workflows, Lightning, Apex-driven processes)
  
• API testing (tools like Postman)