Quality Assurance Manager - Public Sector
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AI Summary
The role focuses on managing public sector liability claims through customized client audits, performance monitoring, and technical training. Key accountabilities include overseeing direct reports, developing trend analyses, and improving claim outcomes through process development.
Introduction
Overview
How you'll make an impact
About You
Compensation and benefits
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Role specifics:
- Claims Background: Public Sector/Public Entity
- Jurisdictional Experience: Open
- Active Adjusters' licenses: N/A
- Location: This role is eligible for fully remote work
How you'll make an impact
- Dedicated to offering exclusive customer care services to meet needs of client base, specializing in public sector liability claims.
- Focus is to engineer customized client audits, monitor performance metrics, provide technical training, and assist branches in meeting client expectations, along with development of processes and procedures to ensure compliance with client, broker, and carrier expectations.
- Accountabilities include: oversight of resources and direct reports, development of trend analysis, producing/delivering training, and conducting both internal and external audits.
- Additional duties may include preparation of executive reports, monthly oversight reports, and review and development of processes of branch handling to improve claim outcomes.
About You
Required:
- Bachelor's degree;
- 7 years relevant claims handling experience in addition to proficiency in MS Office applications, and
- related claims and business software.
Preferred:
- Previous auditing experience in addition to extensive Public Sector liability claims background and strong process management skills.
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#remote
#Liability
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
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