QA Specialist

Position Overview 

The reason this position was created 

The Quality Assurance Specialist upholds ID Plans project quality standards by thoroughly reviewing each completed project for defects and quality of work, creating deliverables, and communicating with field team members (who produce the work) to assist them in completing projects with increasing accuracy and efficiency. The QA Specialist is a blend of a reviewer, motivator, and educator taking a field team member’s mistakes and turning them into teachable moments to help the entire team reach their goals. 

Position Summary 

The most important ways to spend your time each day is… 

Effective communication and attention to detail are the key success factors for this role. You will act as liaison between the Quality Assurance Manager, Corporate Office, and Field Data Specialists, working on multiple projects simultaneously and supporting other team members. Most of your time will be spent: 

• Reviewing projects (commercial property maps and information) for accuracy of work. 

• Submit projects to the final review team. 

• Meeting project deadlines and production expectations. 

• Timely responding to questions and requests from all parties, including Field Data Specialists, the Quality Assurance Manager, Final Review, and Regional Managers. 

• Politely and professionally requesting information and providing insight to field team members. 

Position Responsibilities 

The most important tasks and responsibilities for this role are… 

A “day in the life” will consist mainly of the following tasks and responsibilities: 

• Communicating with team members and attending meetings on time, as needed, to preserve organizational alignment and strategy. 

• Using Client Relationship Management (CRM) software and other methods to track project progress. 

• Regularly reporting on progress, performance, and project issues. 

• Actively participating in coaching, training, and the on-boarding of new hires. 

• Completing and submitting HR paperwork in an accurate and timely manner. 

• Other tasks, duties, and responsibilities as assigned. 

Knowledge, Skills, and Abilities 

The most important character traits, qualifications, and experience needed to be successful in this position are… 

• Superb written and spoken communication skills: face-to-face, email, text, video, etc. 

• Excellent attention to detail and desire to work with the details day in and out. 

• Data analysis and reporting skills. 

• Strong at providing feedback to other team members in an objective manner. 

• Strong spatial thinking—you can rotate a 3-dimensional box in your mind and always know which side is facing you. 

• A plus if you have experience with commercial property mapping, floorplans, or blueprints. 

• Client Relationship Management (CRM) software experience, especially MS Dynamics is a plus. 

• At least one year of office-related work experience is a bonus and/or working from home experience. However, if your resume shines brightly, and you get the position, we will fully train you! 

Success Measures 

The simplest, easiest way to prove this job is being done well is… 

Goals and deadlines are met without sacrificing accuracy. The field team’s errors (defects) are low because of your work. Specifically, consistent high performance in the following areas is what success will look like for this position: 

• Project deadlines are met. 

• Team members move through projects quickly and accurately. 

• Requested training is current and complete for you and your team. 

• Attendance expectations, including meeting times, are met. 

• Proven evidence of work and sharing of best practices is evident through documentation. 

• Attention to detail. 

• Peers and supervisors like working with you, respect your opinions, and find value in your place on the team (in other words, people respect you and like working with you). 

Additional Benefits: 

• Full-time 

• Flexible schedule (within usual business operational hours) 

• Work remotely 

• Health, Dental, and Vision Insurance 

• 401(k) with a company match. 

• Paid time off 

PHYSICAL REQUIREMENTS (with or without reasonable accommodations) 

• Remaining in stationary positions, often standing or sitting for prolonged periods (up to 8 hours). 

• Communicating with others to exchange information . 

• Repetitive motions that may include the wrists, hands and/or fingers (e.g., typing). 

• Assessing the accuracy, neatness and thoroughness of work assigned. 

• Ability to use common office equipment, such as telephones, printers, pens, staplers, computer monitors and keyboard.