Provider Support Assistant

This position is remote full-time. Open to residents living in Mississippi only.

Derick Dermatology (DD) is an internationally recognized and award-winning medical practice. Founded in 2006, our world class providers offer medical, surgical, and cosmetic dermatology care in state-of-the art facilities. Join the DD Family to protect, improve, and save the lives of patients in our communities. We pride ourselves on providing the highest quality care and outstanding patient experience.

Core Values
  At DD, our core values underpin our culture and guide our actions:

• Servant's Heart: Find joy in serving others, ensuring our patients receive the best possible care.
• Own It: Take full accountability for the care provided and actively contribute to the betterment of our practice.
• Showtime: Bring enthusiasm, professionalism, and energy to every patient encounter and interaction with colleagues.
• DD Family: Foster a supportive and collaborative atmosphere, working as a cohesive team to achieve our common goal of exceptional patient care.

Perks

• Weekly Pay 
• Paid Training
• Opportunities for Advancement
• Employee Assistance Program (EAP) 
• Employee Discount on Cosmetic Services and Products 

Position Purpose 

The purpose of the Provider Support Assistant position is to enhance the efficiency and effectiveness of healthcare professionals by providing comprehensive administrative and patient support services using advanced virtual technologies. This role aims to streamline healthcare workflows, improve patient experiences, and contribute to the overall quality of care by delivering timely and accurate information, scheduling, and assistance, while maintaining the highest standards of confidentiality and professionalism in a virtual environment. 

Roles and Responsibilities 

• Act as the liaison between providers and patients to support the patients on going care. 
• Providing pathology and laboratory results.
• Completing medical records requests.
• Processing prescription refill requests.
• Processing medication prior authorization requests.
• Other duties as assigned and subject to change as requirements evolve.

Qualifications and Education Requirements

• High school diploma or equivalent- healthcare specific training preferred, but not required.
• Friendly, polite, and professional. 
• Strong communication skills, both written and verbal.
• Empathy and a caring attitude towards patients.
• Self-motivated, detail-oriented, and able to work independently. 
• Ability to maintain strict patient confidentiality and adhere to US HIPAA laws and other relevant regulations. 
• Reliable high-speed internet connection and a quiet, private workspace.

Additional Notes

• This position is remote, and the candidate must live in Mississippi. 
• Derick Dermatology will provide you with the appropriate equipment for your work from home environment, such as: secure laptop, monitor(s), headset, and webcam. Equipment issued varies based off job function.
• Training is 2 weeks, the training schedule may differ from schedule hired for. 
• Must have a dedicated workspace within your home
• Must pass an internet speed test
• Wired internet connection (no Wi-Fi)