Property Management Admin for a Real Estate Firm in US (Home Based Full Time)
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AI Summary
The Property Management Admin will answer inbound calls, fully resolve caller needs, and handle maintenance requests. They will also use Rent Manager software to manage tenant and property information.
• Answer inbound calls during business hours
• Fully resolve caller needs at the point of contact — not just message-taking
• Use Rent Manager software to look up tenant, property, and account information as needed
• Upload tenant payment batches via CSV file into Rent Manager (training will be provided)
• Handle maintenance requests:
• Primary path: guide tenants to log the request themselves in Rent Manager
• Fallback: if tenant doesn't/can't log it, the admin enters the maintenance request directly
• Coordinate maintenance dispatch:
--Identify which property manager/technician is available and when
• Contact the appropriate tech to go out to the property
• If no tech is reachable, escalate to the Property Manager directly
• Know when and how to escalate issues to the Managing Member, when needed
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