Property Claims Bill Review

PRIMARY PURPOSE:  To review and monitor mitigation estimates concentrating on the technical aspects of water mitigation interacting with vendors to ensure proper mitigation occurred and adjusting estimates based on loss facts.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Monitors mitigation estimates and final billing to ensure accuracy.
• Assesses mitigation handling on a claim-by-claim basis.
• Interacts with water mitigation vendors within designated timeframes at the conclusion of mitigation ensuring proper mitigation was conducted and estimated.
• Identifies mitigation or vendor trends and shares best-practices across the group.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing
Bachelor's degree from an accredited college or university preferred.  Institute of Inspection Cleaning and Restoration Certification-Water Damage Restoration Technician (IIRC-WRT) and/or Institute of Inspection Cleaning and Restoration Certification-Applied Structural Drying (IICRC-ASD) required.

Experience
Six (6) years of experience in the insurance industry and/or dealing with specialty mitigation, restoration, and/or mitigation companies dealing directly with the identification, oversight, and mitigation of water damage claims or equivalent combination of education and experience required.

Skills & Knowledge

• Excellent oral and written communication skills
• Excellent customer service skills
• Strong analytical skills
• Strong negotiating skills including the ability to negotiate with external vendors
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding

Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.