Project Manager - Club Programs

Job Type

PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World’s Fair and we boast of 21 craft breweries around the city (click here for the Ale Trail). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville.

Our Company: PetSafe Brands is the world leader in pet products through our family of brands:Pet Safe® Brand, Sport DOG® Brand, Invisible Fence® Brand, Kurgo and Premier Pet. Pet Safe® Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe. 

Summary of Position:

This role owns the coordination and management of Costco-specific programs across item setup, roadshows, and pallet initiatives. Serves as the internal hub that connects Sales, Operations, Marketing, and Supply Chain to deliver strategically important retail partnerships.

The Project Manager will build and manage cross-functional timelines, drive accountability across teams, and ensure execution across Order Management, Logistics, Demand Planning, Creative Services, and Product. This person must bring Costco channel knowledge to navigate specialized requirements across packaging, pallet configuration, logistics, and compliance to avoid real operational and financial consequences.

Responsibilities:

Roadshow Management

• Lead end-to-end coordination of Costco roadshow programs, managing all timelines and cross-functional deliverables from planning through execution
• Own packaging forecasting to ensure sufficient inventory is available ahead of roadshow windows
• Coordinate rework activities, including vendor scheduling, timeline management, and quality oversight
• Manage inbound and outbound logistics for roadshow inventory, including carrier coordination and cost tracking
• Optimize and manage returns processes post-roadshow, minimizing waste and maximizing recovery value

New Product Launches

• Drive the new item setup process for Costco, ensuring all required data, documentation, and approvals are completed accurately and on time
• Own the development and submission of item specifications and renderings in compliance with Costco's vendor standards
• Manage pallet configuration specifications and renderings, coordinating with Logistics and Operations to validate compliance
• Build and maintain detailed launch timelines, proactively identifying risks and driving cross-functional resolution
• Coordinate Value-Added Services (VAS) timelines and deliverables, ensuring alignment between third-party partners and internal teams
• Support NPD projects as needed

Cross-Functional Coordination & Execution

• Serve as the primary internal point of contact for all Costco-specific operational programs, partnering closely with the Costco sales team
• Build and maintain project trackers, status dashboards, and milestone calendars that provide visibility to leadership and cross-functional stakeholders
• Facilitate regular cross-functional meetings, keeping teams aligned and accountable to deliverables
• Identify and escalate risks proactively, recommending solutions before issues affect program timelines or retail execution. This includes escalating to cross functions leaders with a sense of urgency.
• Continuously evaluate and improve processes to drive greater efficiency, accuracy, and scalability of the Costco business

Qualifications:

• Experience in project management, sales operations, or supply chain experience, with direct exposure to Costco as a retail partner
• Demonstrated understanding of Costco's vendor requirements, including packaging standards, pallet specifications, compliance protocols, and warehouse logistics
• Proven ability to manage complex, cross-functional projects with multiple workstreams and tight deadlines
• Exceptional organizational skills with strong attention to detail and a bias toward proactive communication
• Proficiency in project management tools (e.g., Smartsheet, Asana, Microsoft Project, or equivalent) and Microsoft Office Suite
• Strong interpersonal skills with the ability to influence and drive accountability without direct authority

Relationships:

• Reports to the PMO Director
• The team the position will work with, other departments and business partners
• Any direct reports or dotted lines

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BENEFITS:

Working for PetSafe Brands definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do!

PetSafe Brands is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At PetSafe Brand, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual’s identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.