Project Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

Responsible for managing regional projects and innovation initiatives. Implement, monitor, and control of regional standards for Network & Technology teams. Serve as the liaison for the N&T organization to regional teams and cross-functional partners.  Coordinate implementation and training efforts across district teams which result in consistent usage across all regions. Develop project plans and report performance results in relation to Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs). Identify best practices and drive consistency across districts. Collaborate with district-based teams to deliver upon corporate objectives of Ease, Speed and Predictability (ESP) to improve the quality of processes, deliverables, and the end-to-end customer experience. Common activities will involve regional reporting on initiatives in leadership meetings; along with the application of LEAN/PDCA processes to drive district adoption. The regional Implementation Performance Management (IPM) team is expected to maintain open communication across all functional teams and work as a unit with consistency while supporting the regional N&T organization; cognizant of fostering the vision and values of Zayo. This position is responsible for ensuring that Zayo's innovation and operations initiatives are being met or exceeded.

Responsibilities

• Implement innovation initiatives across the region while working with the IPM Manager, Directors, and regional leadership to execute the region’s strategy

• Plan, organize, and oversee adoption of innovations across functional teams to deliver defined objectives and meet company strategic objectives

• Collaboratively work with cross functional members of the Operations team across the region while also ensuring standardization and alignment with other regional teams.

• Develop processes, workflows, and trainings to ensure usage consistency among teams throughout the region.

• Lead implementation & training of systems, tools, processes, & procedures for teams throughout the region

• Develop district OKRs that drive national and regional KPI results

• Develop reports to identify and assess areas of opportunity for improved process efficiencies and performance

• Monitor performance trends to drive meeting or exceeding targeted results

• Maintain knowledge of technology in use and/or innovations under development for its impact or potential impact on the operational business process

• Track action items and creating reports, presentations to demonstrate results and action plans

• Engage regional cross-functional teams and national Business Process Improvement teams with strong collaboration and effective communication for process improvement & OKR/KPI attainment. 

Education/Certifications

• Bachelor’s Degree or equivalent experience required

• Master of Business Administration preferred                                        

Experience/Minimum Requirements

• Minimum five (5) years of telecommunications experience or equivalent work experience required

• Minimum five (5) years of project management experience with measured results

• Experience with Six Sigma, Lean Principles and/or PMP a plus but not required

Other Skills/Abilities

• Strong business and financial acumen

• Strong project planning and management skills

• Strong agenda facilitation and team development skills

• Strong presentation skills – must possess strong public speaking skills

• Excellent leadership, interpersonal, verbal, and written communication skills

• Must have strong cross-functional collaboration skills and demonstrated ability to successfully influence other cross-functional teams from managers to individual contributors

• The ideal candidate will possess both an expertise in reporting and analytics as well as an understanding of workflows, customer needs, and underlying technology

• The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence.

• He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution.

• Curiosity, initiative, and drive, along with the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position

• Ability to diagnose workflow problems and institute remedies

• The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity.

 Estimated base salary range: $68,100 - $104,700 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.