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AI Summary
The Project Manager is responsible for the end-to-end delivery of IT and digital projects, managing scope, timelines, budgets, and quality. This includes proactive risk management, advanced stakeholder alignment, and leading cross-functional teams using a servant leadership approach.
About this role
The Project Manager is responsible for the end-to-end delivery of IT and digital projects, ensuring successful execution across scope, timeline, budget, and quality.
This role requires a highly proactive and hands-on leader who can anticipate risks early, manage complex and challenging stakeholders, and maintain control over scope and delivery direction.
Experience in managing large-scale, multi-dependency projects is a strong advantage
Responsibilities
Project Ownership & Delivery
- Own full project lifecycle: initiation, planning, execution, monitoring, and closure
- Define project scope, goals, deliverables, and success criteria aligned with business objectives
- Develop and maintain detailed project plans, timelines, and communication strategies
- Ensure projects are delivered on time, within scope, and within budget
- Manage financials, including forecasts, SOW tracking, and budget adjustments
Stakeholder Management (Advanced)
- Act as the primary point of contact for clients, internal teams, and leadership
- Manage challenging stakeholders, competing priorities, and evolving requirements
- Drive alignment across multiple stakeholders and ensure clear decision-making
- Facilitate project governance meetings, including stakeholder updates and reviews
Scope Control & Change Management
- Proactively manage change requests, ensuring proper evaluation, approval, and documentation
- Prevent and control scope creep while balancing client needs and delivery constraints
- Assess the impact of changes on timeline, cost, and resources
- Maintain clarity and transparency on all scope-related decisions
Proactive Risk Management
- Identify risks early in the lifecycle—before they materialize
- Anticipate dependencies, blockers, and potential delivery issues “from miles away”
- Develop and maintain risk mitigation and contingency plans
- Maintain centralized risk and issue trackers with clear ownership and timelines
- Escalate risks appropriately and drive timely resolution
Project Coordination & Execution
- Drive strong coordination across cross-functional teams (engineering, QA, delivery, client teams)
- Track milestones, deliverables, and dependencies across multiple workstreams
- Facilitate agile ceremonies, project checkpoints, and progress reviews
- Ensure all project documentation, reports, and trackers are accurate and up to date
Leadership – Servant Leadership Approach
- Lead teams with a servant leadership mindset, focusing on enablement and support
- Remove blockers and empower team members to perform at their best
- Foster a collaborative, accountable, and high-performing team environment
- Influence stakeholders and teams without relying on authority
Multi-Hat Capability (Hands-On Delivery)
- Step beyond traditional PM responsibilities when needed (e.g., coordination, facilitation, basic BA support)
- Support delivery gaps to maintain project momentum
- Operate effectively in dynamic, high-pressure environments
- Continuous Improvement & Reporting
- Deliver structured status reporting covering progress, risks, financials, and action items
- Conduct post-project reviews and recommend process improvements
- Contribute to enhancing delivery frameworks and best practices
Requirements
Requirements
- Proven experience managing end-to-end IT or digital projects
- Strong experience in:
- Stakeholder management (including difficult stakeholders)
- Change management and scope control
- Cross-functional project coordination
- Demonstrated ability to:
- Identify and mitigate risks proactively (early-stage focus)
- Deliver in fast-paced, high-pressure environments
- Excellent communication, facilitation, and influencing skills
- Proficiency in project management tools (e.g., MS Project, Jira, PSA tools)
Nice to Have
- Background in IT consulting or Salesforce projects
- PMP or equivalent certification
Benefits
Why join OSF Digital?
We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. As a work-from-anywhere company, we prioritise what you deliver over where you work. OSF Digital emphasises work-life balance and employee satisfaction, fostering an innovative and open culture that empowers individuals to make a positive impact.
Our Core Values:
- Innovation & Excellence: #OSF Excellence, We aim for the moon, delivering groundbreaking solutions and achieving significant strides in digital transformation.
- Collaboration: We work as #OneTeam, encouraging open communication and collective achievement across the globe.
- Flexibility & Outcomes: #ResultsAnywhere, We focus on delivering the best results, allowing employees to choose their work environment.
- Progress & Evolution: #Drivenbychange, We embrace change, constantly seeking faster, better, and easier ways to guide our clients to success.
- Resilience & Diversity: #OSFStrong, We stand firm through challenges, leveraging our diverse team to solve complex problems and contribute positively to our ecosystem.
OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, national origin, marital status, or any other protected category in any of the jurisdictions in which we conduct business.
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