Project Manager

Project Manager 

At Smith, we develop world-class experiential commerce solutions to help brands architect the most relevant, frictionless commerce experiences possible. We work at a high tempo, we collaborate, we’re passionate about our work with clients, and we deliver.  The market demand for our services has fueled our growth. We're currently seeking a talented Project Manager that thrives in a fast-paced environment to join our team.  

The Project Manager plays a vital role in keeping project activities on task. As a project manager, you will manage the entire project lifecycle, from defining business objectives and project plan to managing its successful execution and deployment—all while meeting strict deadlines and ensuring budgetary obligations. As an effective leader, you will coordinate the efforts of team members and third-party contractors or consultants to deliver projects according to plan while overseeing quality control through the project’s duration. 

Who you are 

• Well-spoken and customer-facing, you have the ability to present ideas in user-friendly language 

• An engaging, inspiring, and energetic leader who promotes an environment conducive to creativity and is receptive to new ideas and approaches 

• A detail-oriented self-starter, an exceptional listener, and a skilled communicator (both verbal and written) 

• A self-directed, self-motivated individual who can work independently with limited supervision 

• A positive team player   

• A skilled decision-maker  

• A polished presenter  

• Results-oriented   

• Experienced in customer management 

• Open to travelling, if required  

What you’ll do 

You will plan, execute, and finalize projects according to strict deadlines and within budget parameters, defining the project’s objectives and overseeing quality control throughout the project lifecycle. This specifically encompasses: 

• Understanding the project deliverables and scope in the Statement of Work   

• Project scoping, estimating, planning 

• Develop, manage, and document (in the agreed format) all production schedules, milestones, projections, estimates, and budgets for customer-assigned projects   

• Client and client stakeholder management & acceptance 

• Scope, schedule and change management 

• Responsibility for project budget and financial success metrics 

• Serving as the customer’s first point of contact to manage expectations and communications, ensure that the customer is informed on the project status, and obtain customer approval and signoff on all major deliverables 

• Manage the project team, including assigning individual project tasks, holding regular meetings to monitor progress, and ensuring all timesheets are completed on time 

• Partnership with direct manager and Account Director on project escalations 

• Status reporting (internal/external) 

• Resource forecasting 

• Risk mitigation 

• Post-project reviews 

What we look for 

• 3-5+ years’ experience as a project manager, enterprise commerce experience preferred either within an agency, systems integration consultancy or within an online/digital department of an established B2B or B2C company 

• Experience with project management principles, processes, tools, and techniques 

• Experience working in Agile and Waterfall software development environments   

• Experience working in a fast-paced organization with competing project demands and running multiple projects simultaneously 

• Experience with issue and bug management systems such as the Atlassian suite (e.g., JIRA, Confluence) and/or Microsoft Visual Studio (TFS) 

• Experience working on project phases from strategy, user experience, design, build, test and deployment 

• Experience working with nearshore / offshore teams  

• Excellent listening, oral and written communication skills 

• Expertise in utilizing conflict resolution skills to lead staff and resolve issues with customers to ensure project goals and contractual agreements are met and customer requirements are fulfilled 

• The prudence to leverage project governance and escalation processes as needed to meet project KPIs 

• Strong problem solving skills 

• Working knowledge of Microsoft Office, Smartsheets and Microsoft Project 

What grabs our attention 

• Strong facilitation, negotiation, and conflict-resolution skills 

• Adaptability and capacity to work effectively in an environment where priorities change frequently 

• Superior communication and interpersonal skills with the ability to develop and foster long-term relationships 

• CAPM or PMP certification 

• Experience in a consulting or agency environment 

SMITH | The Architects of Future Commerce 

The next big thing isn’t what you’ll buy, it’s how you’ll buy it. SMITH is a values-driven digital transformation agency with one mission: to make buying and selling awesome. For more than 20 years, SMITH has worked in partnership with the world's most respected B2B and B2C brands to deliver better business outcomes with design thinking and technology enablement that puts their customers at the center. Key partnerships with technology platforms including SAP Hybris, Adobe, Episerver, and Sitecore support the delivery of best-of-breed digital content and commerce experiences, while SMITH Labs builds tomorrow's experiences with the Elements of Future Commerce, including AR, VR, AI, Conversation, and Emotion-sensing interfaces. Offices in Gatineau, Seattle, Dayton, and Spokane service clients including Air Canada Vacations, AT&T, PCNA, Honeywell, Microsoft, and more. Learn more at SMITH.co